Persistent Connection Errors

  • Resolved jenpan

    (@jenpan)


    2 months, 3 weeks ago

    We have been getting persistent connection errors the last few weeks. Prior to that the connection was stable. We have the latest version of the plugin. Every day or so I need to refresh the connection, it’s becomeing cumbersome. “We have detected potential connection errors for your site. A failed signup has been detected and will be retried automatically once a new connection has been established. Please visit your site and perform the steps to reconnect the plugin at your earliest convenience.”

    [2024-12-09T18:02:06.245770+00:00] API.INFO: Submitted contact data [“Extra information”,[{“email___3c59495a3edf2d27cd20fc1987544522”:{“key”:”email”,”val”:”@msn.com”},”email”:”@msn.com”,”lists___e7dd9b219ade3997f6c77c94e2d9e957″:{“key”:”lists”,”val”:””},”list”:[“0fbdd636-7417-11ee-96d7-fa163e52f1a1”]}]] []
    [2024-12-10T02:11:25.223341+00:00] API.INFO: Submitted contact data [“Extra information”,[{“email___3c59495a3edf2d27cd20fc1987544522”:{“key”:”email”,”val”:”@yahoo.com”},”email”:”@yahoo.com”,”lists___e7dd9b219ade3997f6c77c94e2d9e957″:{“key”:”lists”,”val”:””},”list”:[“0fbdd636-7417-11ee-96d7-fa163e52f1a1”]}]] []
    [2024-12-10T03:08:41.605263+00:00] API.INFO: Submitted contact data [“Extra information”,[{“email___3c59495a3edf2d27cd20fc1987544522”:{“key”:”email”,”val”:”@yahoo.com”},”email”:”@yahoo.com”,”lists___e7dd9b219ade3997f6c77c94e2d9e957″:{“key”:”lists”,”val”:””},”list”:[“0fbdd636-7417-11ee-96d7-fa163e52f1a1”]}]] []
    [2024-12-10T07:34:23.851933+00:00] API.INFO: Submitted contact data [“Extra information”,[{“email___3c59495a3edf2d27cd20fc1987544522”:{“key”:”email”,”val”:”@aol.com”},”email”:”@aol.com”,”lists___e7dd9b219ade3997f6c77c94e2d9e957″:{“key”:”lists”,”val”:””},”list”:[“0fbdd636-7417-11ee-96d7-fa163e52f1a1”]}]] []
    [2024-12-10T13:18:01.797244+00:00] API.INFO: Submitted contact data [“Extra information”,[{“email___3c59495a3edf2d27cd20fc1987544522”:{“key”:”email”,”val”:”@yahoo.com”},”email”:”@yahoo.com”,”lists___e7dd9b219ade3997f6c77c94e2d9e957″:{“key”:”lists”,”val”:””},”list”:[“0fbdd636-7417-11ee-96d7-fa163e52f1a1”]}]] []
    [2024-12-10T14:35:35.183751+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2024-12-10T14:35:35.559281+00:00] Refresh Token:.INFO: Old Refresh Token: kAlWGCgr* [] [] [2024-12-10T14:35:35.559426+00:00] Access Token:.INFO: Old Access Token: eyJraWQi* [] []
    [2024-12-10T14:35:35.566407+00:00] Refresh Token:.INFO: Refresh token successfully received [] []
    [2024-12-10T14:35:35.566557+00:00] Refresh Token:.INFO: New Refresh Token: m40pwXp_* [] [] [2024-12-10T14:35:35.566651+00:00] Access Token:.INFO: New Access Token: eyJraWQi* [] []
    [2024-12-10T14:35:35.566719+00:00] Expires in:.INFO: Expiry: 86400 [] []
    [2024-12-11T00:37:25.895403+00:00] API.INFO: Submitted contact data [“Extra information”,[{“email___3c59495a3edf2d27cd20fc1987544522”:{“key”:”email”,”val”:”@gmail.com”},”email”:”@gmail.com”,”lists___e7dd9b219ade3997f6c77c94e2d9e957″:{“key”:”lists”,”val”:””},”list”:[“0fbdd636-7417-11ee-96d7-fa163e52f1a1”]}]] []
    [2024-12-11T13:40:22.395055+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2024-12-11T13:40:22.623854+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2024-12-11T15:06:55.627408+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2024-12-11T15:06:55.874789+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2024-12-11T15:06:58.028424+00:00] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2024-12-11T15:36:28.830156+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2024-12-11T15:36:29.004024+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2024-12-11T15:36:29.129737+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []

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Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    hi @jenpan

    To be certain, are you on the latest version of the plugin?

    Thread Starter jenpan

    (@jenpan)

    We have version 2.7.0

    Plugin Author Constant Contact

    (@constantcontact)

    Noted and understood on being current with the plugin.

    Has the debugging functionality been enabled for more than just the past couple days? The log only goes back to the 9th, and issues around connectivity to appear in it until 2024-12-11, at least with what’s been presented so far.

    Has the issue been going on longer than that?

    Thread Starter jenpan

    (@jenpan)

    Yes, it’s been going on for a few weeks. I cleared it out a few days ago because the log went back to January! I figured a shorter version would capture the latest of what is happening. Sorry if that was a mistake!

    Plugin Author Constant Contact

    (@constantcontact)

    No, we won’t consider that a mistake.

    That said, I’m wondering if there’s some sort of other error happening at times that are preventing the successful refresh token renewal from happening. However, understandably it can also be difficult to attempt to coordinate our logs and larger general error logs available from your hosting provider.

    Ideally the errors in our log aren’t persistent, specifically starting at the “invalid_grant” line. All the parts before that line are indicating successful signups.

    Plugin Author Constant Contact

    (@constantcontact)

    Any changes or new developments here @jenpan ?

    Thread Starter jenpan

    (@jenpan)

    The issue seems to occur in the day or two after I’ve done a push from staging to production. Strange that it doesn’t happen right away. But the fix that seems to be working so far is to manually disconnect after I do an update from staging and reconnect. This seems to have resolved the issue. Thanks for checking in!

    Plugin Author Constant Contact

    (@constantcontact)

    Sounds good. Let us know if anything new comes up.

Viewing 8 replies - 1 through 8 (of 8 total)
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