Personalisation of emails is no more working

  • Resolved cde05

    (@cde05)


    1 year, 11 months ago

    Hi

    the extension seems to no longer work on my site.

    Until March 18, for sure: the emails exchanged were consistent with the ones I personalized on the interface.

    Today, it doesn’t work anymore: on the interface, nothing has changed, my settings are still active.
    But when ordering or sending an email test, the emails are not the same! Different colors, button that remain as link only…

    Could this be due to recent updates of Woo Commerce?
    What should be done?

    I tried to deactivate – reactivate the extension, but it didn’t work.

    Thanks in advance

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @cde05,

    Thanks for reaching out.

    We couldn’t replicate the issue when we tested the scenario on our end with the latest version of WooCommerce. Can you please share your WooCommerce system status report (WooCommerce>status>system status report) and the screen recording of the issue you are facing for a better understanding?

    ?If you have any privacy concerns, you can share the details via?this link.

Viewing 1 replies (of 1 total)
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