“Petfinder is down at the moment”

  • Hello there! I am trying to get our adoption pages linked with our Petfinder account, but it is telling me that Petfinder is down. However, there is no error code returned that I can see.

    I already contacted Petfinder and they’ve told me that their service is working fine and that I needed to contact the Plugin developer.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author bridgetwes

    (@bridgetwes)

    Hi – can you give me your shelter ID and I’ll check it on a test site?

    Hi! I am also getting the message below. Our Shelter ID is ON260

    Petfinder is down at the moment. Please check back shortly.
    Error Code returned:

    Plugin Author bridgetwes

    (@bridgetwes)

    Hi @murphkim – I’m not seeing any pets on shelter ID ON260 returned with the API, but I see you have 3 pets here: https://www.petfinder.com/search/pets-for-adoption/?shelter_id%5B0%5D=ON260&sort%5B0%5D=recently_added

    If those are your pets and shelter: “Helping Paws Rescue” I think you need to enable Petfinder to share your pets list.

    Petfinder keeps moving things around so I’m not sure where the setting is anymore. When you log into Petfinder, and look at the My Account drop down, do you see “Developer Settings”? You should if you are logged into the account you created the Petfinder API key on. In developer settings, do you see that the account status is Active, and any stats under Usage?

    Hi @bridgetwes – thanks for looking! I did check PetFinder before asking about the error. I think it’s set up correctly. I’ve posted a screenshot of the setup here:

    https://www.helpingpawsrescue.ca/petfinder/

    Plugin Author bridgetwes

    (@bridgetwes)

    Hi @murphkim did you get it working? Your pets are displaying on my site now.

    If they aren’t displaying for you, did you enter the API key and secret on the Petfinder Listing’s Plugin Settings page in the two “NEW!” fields: “NEW! Your Petfinder API Key v2.0” and “NEW! Your Petfinder API Secret v2.0”. The very first field is for the legacy v1.0 key and that was supposed to stop working last January.

    I assume you set up a new API Key version 2.0 at this link? https://www.petfinder.com/developers/ — If your account was set up a couple years ago and this is a new error, you’ll need to switch to the API version 2.0 by getting a new key at that link, and entering the key and secret on the plugin’s Settings page.

    @bridgetwes – Well that’s good news that you can see it. The only thing I did was turn the slider off/save and then back on/save again. A little reboot!

    I still cannot see the listing on the website so I will update the API codes. I do have both in there but it’s possible it’s been a couple of years. I’ll let you know. Thanks for your help. ??

    @bridgetwes – I put in 2 new API keys and now I can see our pups! Thanks for your help!

Viewing 7 replies - 1 through 7 (of 7 total)
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