Petition submit doesn’t complete – processing

  • Resolved jcalvert2

    (@jcalvert2)


    4 years, 7 months ago

    Has anyone see this problem with SpeakOut!?

    We are running the latest version, along w/ latest version of WordPress.

    Users started complaining on April 10th that the forms don’t work.

    I have been unable to recreate the problem on my end.

    thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author SpeakOut!

    (@123host)

    Can you give more information and a link to the petition please.

    Thread Starter jcalvert2

    (@jcalvert2)

    I don’t want to give out a link for the live site, but I will consider making a copy of the site, with a test petition.

    In Nov. 2019 we did a test because we noticed that one of the people who tried to use the contact form on the site (Ninja Forms), and had it fail, was using a mobile device and a VPN. We tried with and without a VPN from a computer, from our end, and confirmed that the form failed when we used a VPN. We believe this same failure is occurring with SpeakOut! forms.

    Further, we determined that the VPN problem was specific to the WordPress site, because we didn’t see this failure with another website, with form submission (same server, not WordPress).

    Plugin Author SpeakOut!

    (@123host)

    If you want to contact me through https://speakout.123host.net.au/contact we can get the conversation out of the forum.

    Thread Starter jcalvert2

    (@jcalvert2)

    Are you still there? I’ve got the theme changed and would like you to test it. See the email I sent.

    thanks

    Plugin Author SpeakOut!

    (@123host)

    Hey. Did we resolve this?

    Thread Starter jcalvert2

    (@jcalvert2)

    Hi,

    We figured out the problem: it was because the firewall on the server was blocking unauthorized access to wp-login.php and /wp-admin.

    Is the plugin using files under wp-admin?

    JC

    Plugin Author SpeakOut!

    (@123host)

    They are part of the core so indirectly the plugin will be using them.

    Curious…is your server using Imunify360? I found some cpanel/WP issues not related to SpeakOut!.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Petition submit doesn’t complete – processing’ is closed to new replies.