Phone Number Not Displaying

  • dangrimes

    (@damonmaldonado)


    8 years, 3 months ago

    On our site https://libertytabletop.com/retail-store-locator/ phone number does not show on the map pop up for some locations such as
    Contemporary Concepts
    5820 Forbes Avenue
    Pittsburgh PA 15217

    If you do a search first and then click on their icon the pop up then will show the phone number.
    Some locations work fine and others do not the phone number unless you search first.

    Any reason it is not showing at first and what can be done about this?

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Tijmen Smit

    (@tijmensmit)

    Do you still have the issue with the phone numbers not showing up in different locations?

    I randomly clicked on a few markers, and all of them shows the phone number. Do you have a few specific locations where it should show up, but you don’t see anything?

    If you still don’t see them, then maybe clear the browser cache, or try it in private mode in your browser.

    Thread Starter dangrimes

    (@damonmaldonado)

    Thank you for the response, I tried using a different browser, a private window and a different computer that had never visited the site before and in all 3 I had the same result.

    Contemporary Concepts near Pittsburg Pennsylvania and Made In America Store near Niagara Falls New York are 2 examples that are not working. If you click their icons without doing a search the pop up does not contain a phone number.
    If you search then the phone number does appear.
    Without searching
    With searching

    Thank you

    • This reply was modified 8 years, 3 months ago by dangrimes. Reason: fixed images
    Plugin Author Tijmen Smit

    (@tijmensmit)

    Can you try to flush the WPSL transient cache on the settings page -> tools section, and see if that makes a difference?

    Thread Starter dangrimes

    (@damonmaldonado)

    I tried clearing the transients with no change.
    What are the transient names?
    I can go through and check if they are set.

    Thank you

    Tijmen,

    We’re using this beautiful system, and my client was informed that the phone number isn’t with the company name and address on the left. I would ask you to please add it there.

    Please view:
    https://www.rslinc.com/find-a-distributor/

    When there are 2 companies with the same zip code it is not possible to click on the bottom marker in order to see the phone number (eg. the Door Store).

    Thank you in advance!
    Paul Raybould

    I see there is a way to have the phone number display. For the sake of anyone looking in the future…

    Check the box in Settings -> User Experience
    “Always show the contact details below the address in the search results?”

    Paul

Viewing 6 replies - 1 through 6 (of 6 total)
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