phone number required – it is entered

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @onepoundcrisps

    Hope you are doing well!

    the Phone number should be requiered Amazon Pay only for Physical products.

    About the greyed out is because you merchant account is not still ready for Live transactions.

    You can check your account by following this link.

    Let me know if that helps.

    Best,
    Christian

    Thread Starter onepoundcrisps

    (@onepoundcrisps)

    I HAVE entered a phone number in valid format but still gives the error

    my account says I am fully ready for sales but still greyed out

    Plugin Support Christian

    (@christian1983)

    Hey @onepoundcrisps

    Hope you are doing well and thanks for your patience.

    There is an issue related to the phone number you mention. About Amazon Pay being greyed out, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 4 replies - 1 through 4 (of 4 total)
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