• Resolved dreamlandrollerdisco

    (@dreamlandrollerdisco)


    Some of our saved photo galleries recently began messing up.

    The following issues occurred, along with my attempted “TROUBLESHOOT” and “SEMI-FIXES” (but the problems aren’t solved. I just re-did some of the work I had previously finished):

    1. A featured image disappeared from the Blog Post Photo Gallery it represented.

    SEMI-FIX: I re-uploaded the image from my laptop’s files and re-added the featured photo.

    2. Almost half of our Blog Posts with Photo Galleries stopped displaying the photos within them.

    TROUBLESHOOT: I opened a few of these Photo Galleries and found that the photos do not display here either. Instead of displaying the photo, each file displays a small, gray and white image of what looks like a photo ripped in half.

    SEMI-FIX: For three of these photo galleries, their photos were stored on the laptop I’m using, and I was able to re-upload the photos, then edit their corresponding Blog Posts in order to re-create the gallery.

    3. Still almost half of our saved Blog Posts with Photo Galleries are not showing the photos. I do not have immediate access to the original photo files, plus I am hoping to find a better way to fix the issue (rather than just do all the work again and hope it doesn’t somehow mess up again!).

    TROUBLESHOOT: I updated all plugins. I even ran all updates on the laptop I’m using. I deactivated all plugins and reactivated them one by one. The Photo Galleries and corresponding Blog Posts did not react to anything.

    So now my questions are:

    1. Is there a way to recover these photos without having to re-upload and re-create each Photo Gallery and corresponding Blog Post?

    2. Is there a way to prevent these issues in the future?

    Thank you for your help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,
    Please note that Blog Posts do not depend on our Photo Gallery Plugin, moreover, with your blog posts’ featured images.

    If the original images are in the Upload > .original folder, you can reset and the images will return.

    Also, please send us a blog post URL page where the images are not displaying.

    Please let us know if you have further questions.

    Thank you!

    Have a nice day!

Viewing 1 replies (of 1 total)
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