Photogallery keeps loading endlessly

Dear @stanimirova,

Thank you for the report.

Can we please have a page with the gallery link?

This part loads on our end, https://nimb.ws/ky9x2n

Would you please send over a screenshot as well?

Sincerely,

Dear Asya,
I couldn’t understand what do you mean – “This part loads on our end, https://nimb.ws/ky9x2n” – sorry.
This is Photo Gallery link from the admin page: https://milolab.com/wp-admin/admin.php?page=galleries_bwg.
I tried to put a screenshot but failed. Where can I attache the file?
Thanks in advance for your feedback!
Best regards,
Milena

Hello again!
I got it ??
Here you are: https://prnt.sc/vhuj33
Best regards,
Milena

Hello Milena,

do you use php 7.4? The Gallery has loading-problems with this version in my case.

Thanks, Brigitte

Dear @stanimirova,

Thank you for the response.

I see the issue in from your backend.

Can you please inspect the page with inspect element and see what errors you have?

Please deactivate your plugins temporarily to determine any possible conflict with other plugins. You can use Health Check & Troubleshooting plugin for that.

Let us know about your findings.

Dear Asya,
I used the plugin Health Check & Troubleshooting, which did not find any conflicting elements:https://prnt.sc/vijheh
Everything looks good, but I’m not sure…
The php versin is 7.3.24:https://prnt.sc/viji9a
I really don’t know what to do to solve the problem – to manually deactivate all plugins?
All our galleries are in PhotoGallery and I can’t edit them at the moment.
Thanks for trying to help!
Best regards!
Milena

Dear Asya,
I managed the problem. Deactivating of one exact a plugin unlocked the gallery.
Hope everything goes well!
Best regards,
Milena