Photoswipe on Woo product image not working

  • Hi,
    I get a black screen (no image) when “zooming in” clicking on the Woocommerce product image looking glass icon. Thus the Photoswipe overlay works and I can close the overlay with the ESC key. I’ve been quite thorough bug hunting. There are no errors in the dev console.

    #1
    Disabled all plugin except Woocommerce, theme OceanWP child. Black screen only.

    #2
    Changed theme to OceanWP Parent theme. Photoswipe works. Black screen only.

    #3
    All plugins enabled. Changed theme to Storefront. Photoswipe works.

    #4
    All plugins enabled. Changed theme to Astra. Photoswipe works.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,

    Please share the page URL and steps to check the issue.

    In addition, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    Thread Starter Argentum

    (@argentum)

    I don’t want to share the url, the site is live. Can I mail you the site url?

    == Server Environment ==
    Operating System: Linux
    Software: LiteSpeed
    MySQL version: MariaDB Server v10.3.32
    PHP Version: 7.4.27
    PHP Max Input Vars: 10000
    PHP Max Post Size: 256M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.9
    Site URL: https://www.mysite.com
    Home URL: https://www.mysite.com
    WP Multisite: No
    Max Upload Size: 256 MB
    Memory limit: 1024M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: Europe
    Admin Email: xxx
    Debug Mode: Inactive

    == Theme ==
    Name: OceanWP Child
    Version: 1.0
    Author: Nick
    Child Theme: Yes
    Parent Theme Name: OceanWP
    Parent Theme Version: 3.1.2
    Parent Theme Author: OceanWP

    == User ==
    Role: administrator
    WP Profile lang: sv_SE
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36

    == Active Plugins ==
    Asset CleanUp: Page Speed Booster
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    Code Snippets
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    DoLogin Security
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    Elementor
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    Elementor Pro
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    Author: Elementor.com

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    Formidable Forms
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    Ocean Custom Sidebar
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    Reusable Content & Text Blocks by Loomisoft
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    Smash Balloon Instagram Feed
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    Social Reviews & Recommendations
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    TablePress
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    Toolset Types
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    Toolset Views
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    Toolset WooCommerce Blocks
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    Ultimate Addons for Elementor
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    UpdraftPlus – Backup/Restore
    Version: 1.22.1
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    Widget for Google Reviews
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    Widget Options
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    Author: Widget Options Team

    WooCommerce
    Version: 6.1.1
    Author: Automattic

    WP Mail SMTP
    Version: 3.2.1
    Author: WPForms

    == Must-Use Plugins ==
    vaa-cs.php
    Version:
    Author:

    == Elements Usage ==

    product : 1
    sidebar : 1
    woocommerce-product-data-tabs : 1
    woocommerce-product-images : 1
    woocommerce-product-meta : 1
    woocommerce-product-price : 1
    woocommerce-product-related : 1
    woocommerce-product-short-description : 1
    widget : 0
    shortcode : 1
    wp-post : 0
    animated-headline : 1
    button : 19
    call-to-action : 3
    divider : 11
    flip-box : 6
    gallery : 7
    google_maps : 2
    heading : 131
    icon-box : 22
    icon-list : 9
    image : 38
    image-box : 17
    image-carousel : 1
    media-carousel : 1
    posts : 5
    price-table : 3
    shortcode : 2
    sidebar : 9
    slides : 1
    spacer : 15
    text-editor : 63
    video : 3
    wp-page : 39
    button : 1
    divider : 1
    heading : 5
    icon-box : 11
    icon-list : 5
    image : 1
    shortcode : 1
    sidebar : 1
    spacer : 2
    text-editor : 5
    woocommerce-products : 1

    == Elementor Experiments ==
    Optimized DOM Output: Active
    Improved Asset Loading: Inactive by default
    Improved CSS Loading: Inactive by default
    Inline Font Icons: Inactive
    Accessibility Improvements: Inactive by default
    Import Export Template Kit: Active by default
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    Hide native WordPress widgets from search results: Active by default
    Default to New Theme Builder: Active by default
    Landing Pages: Active by default
    Color Sampler: Active by default
    Favorite Widgets: Active by default
    Admin Top Bar: Active by default
    Form Submissions: Active by default
    Scroll Snap: Inactive by default

    == Log ==

    Log: showing 20 of 372022-01-02 16:15:31 [info] Elementor data updater process has been queued. [array (
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    2022-01-02 16:15:32 [info] Elementor/Upgrades – _on_each_version Start
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    2022-01-02 16:15:33 [info] Elementor/Upgrades – _v_3_4_8_fix_font_awesome_default_value_from_1_to_yes Finished
    2022-01-02 16:15:33 [info] Elementor/Upgrades – _v_3_5_0_remove_old_elementor_scheme Start
    2022-01-02 16:15:33 [info] Elementor/Upgrades – _v_3_5_0_remove_old_elementor_scheme Finished
    2022-01-02 16:15:33 [info] Elementor data updater process has been completed. [array (
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    2022-01-02 16:18:46 [info] elementor-pro::elementor_pro_updater Started
    2022-01-02 16:18:46 [info] Elementor Pro/Upgrades – _on_each_version Start
    2022-01-02 16:18:46 [info] Elementor Pro/Upgrades – _on_each_version Finished
    2022-01-02 16:18:46 [info] Elementor Pro/Upgrades – _v_3_5_0_price_list Start
    2022-01-02 16:18:46 [info] Elementor Pro/Upgrades – _v_3_5_0_price_list Finished
    2022-01-02 16:18:46 [info] Elementor data updater process has been completed. [array (
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    2022-01-28 07:36:41 [info] Elementor data updater process has been queued. [array (
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    2022-01-28 07:36:42 [info] elementor::elementor_updater Started
    2022-01-28 07:36:42 [info] Elementor/Upgrades – _on_each_version Start
    2022-01-28 07:36:43 [info] Elementor/Upgrades – _on_each_version Finished
    2022-01-28 07:36:43 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.5.3’,
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    PHP: showing 2 of 2PHP: 2021-11-14 14:32:24 [notice X 7][/home/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2022-01-29 07:53:46 [notice X 3][/home/public_html/wp-content/plugins/elementor-pro/modules/query-control/module.php::740] Trying to get property ‘name’ of non-object [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]

    JS: showing 3 of 3JS: 2022-01-31 08:33:45 [error X 9][https://www.mysite.com/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.5.4:2:13282] r.get is not a function
    JS: 2022-01-31 10:12:09 [error X 4][https://www.mysite.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.5.4:2:350072] Cannot read properties of undefined (reading \’isEditable\’)
    JS: 2022-01-31 21:09:57 [error X 4][https://www.mysite.com/wp-content/plugins/elementor/assets/js/frontend-modules.min.js?ver=3.5.4:2:5069] Cannot read properties of undefined (reading \’attributes\’)
    == Elementor – Compatibility Tag ==

    Elementor Pro: Compatibility not specified
    OoohBoi Steroids for Elementor: Compatibility not specified
    Ultimate Addons for Elementor: Compatibility not specified

    == Elementor Pro – Compatibility Tag ==

    Hello,

    Thank you for sharing the details.

    Please try to switch to the parent theme and check if it is working or getting the same issue.

    Also try to disable the elementor lightbox and check.
    https://elementor.com/help/lightbox/

    Thread Starter Argentum

    (@argentum)

    I just again tried the OceanWP parent theme, and disabled Lightbox in the Elementor settings. Still just a black screen.

    As I wrote initially, with Storefront theme the zoom-in works.

    Hello,

    That is really odd. Try to disable all the nonocean plugins and check if it is working well or facing the same issue. If working well, enable the plugins one-by-one, and refresh the page after enabling each plugin, to check the conflict issue.

    Not able to suggest you the exact solution until inspect the issue.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Photoswipe on Woo product image not working’ is closed to new replies.