PHP Error (file_exists(): open_basedir restriction in effect), setup fails

  • Resolved haikonieuwoudt

    (@haikonieuwoudt)


    8 years, 3 months ago

    Good day

    For some reason, on two of our sites hosted on Hetzner / konsoleH, the pre-installation wizard completes (if cUrl scan is turned off), but the setup wizard never completes. They are also the only two sites which, after installing BPS Pro, display a PHP error at the top. Here follows an excerpt from the error log:

    [19-Aug-2016 06:30:02 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/usr/www/users/.htaccess) is not within the allowed path(s): (/usr/www/wwws/users/sanddxqvtc:/usr/wwws/users/sanddxqvtc:/usr/www/users/sanddxqvtc:/usr/home/sanddxqvtc:/usr/local/rmagic:/usr/www/users/he/_system_:/usr/share/php:/usr/local/lib/php:/tmp:/usr/bin:/usr/local/bin:/usr/local/share/www:/usr/www/share/www:/usr/share/misc) in /usr/www/users/sanddxqvtc/wp-content/plugins/bulletproof-security/includes/general-functions.php on line 838

    Please help. We are trying to secure our sites as soon as possible, as three of our other sites have already been hacked.

    I have posted this question on the BPS forum as well, but need an answer urgently.

    https://www.ads-software.com/plugins/bulletproof-security/

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