PHP Error in backend

  • Resolved klatschianer

    (@klatschianer)


    1 month, 2 weeks ago

    The Eventprime Invoice plugin causes PHP errors in the backend:

    Warnung	file_exists(): open_basedir restriction in effect. File(/usr/share/doc/php-tcpdf/examples/images/) is not within the allowed path(s):
    wp-content/plugins/eventprime-invoices-main/includes/lib/tcpdf_min/tcpdf_autoconfig.php:96
    1	Plugin: eventprime-invoices-main
    Warnung	file_exists(): open_basedir restriction in effect. File(/usr/share/doc/tcpdf/examples/images/) is not within the allowed path(s): 
    wp-content/plugins/eventprime-invoices-main/includes/lib/tcpdf_min/tcpdf_autoconfig.php:96
    1	Plugin: eventprime-invoices-main
    Warnung	file_exists(): open_basedir restriction in effect. File(/usr/share/doc/php/tcpdf/examples/images/) is not within the allowed path(s):
    wp-content/plugins/eventprime-invoices-main/includes/lib/tcpdf_min/tcpdf_autoconfig.php:96
    1	Plugin: eventprime-invoices-main
    Warnung	file_exists(): open_basedir restriction in effect. File(/var/www/tcpdf/images/) is not within the allowed path(s):	
    wp-content/plugins/eventprime-invoices-main/includes/lib/tcpdf_min/tcpdf_autoconfig.php:96
    1	Plugin: eventprime-invoices-main
    Warnung	file_exists(): open_basedir restriction in effect. File(/var/www/html/tcpdf/images/) is not within the allowed path(s): 
    wp-content/plugins/eventprime-invoices-main/includes/lib/tcpdf_min/tcpdf_autoconfig.php:96
    1	Plugin: eventprime-invoices-main
    Warnung	file_exists(): open_basedir restriction in effect. File(/usr/local/apache2/htdocs/tcpdf/images/) is not within the allowed path(s): 
    wp-content/plugins/eventprime-invoices-main/includes/lib/tcpdf_min/tcpdf_autoconfig.php:96
    1	Plugin: eventprime-invoices-main

    How can I fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter klatschianer

    (@klatschianer)

    This error also seems to result in invoices and tickets not being sent.
    At least I have not yet been able to complete a guest booking (I have the corresponding addon).
    The only email that has arrived is the email that the booking is being processed.

    Thread Starter klatschianer

    (@klatschianer)

    There seem to be other problems.
    The plugin for the Elementor integration causes many PHP errors in the backend:

    Unchecked runtime.lastError: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

    Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was receivedUnchecked runtime.lastError: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

    In addition, some files do not seem to be found:

    Failed to load resource: the server responded with a status of 404 ()
    https://.../wp-content/plugins/eventprime-elementor-integration-main/includes/admin/css/eventprime-elementor-integration-admin.css?ver=4.0

    Failed to load resource: the server responded with a status of 404 ()
    https://.../wp-content/plugins/eventprime-elementor-integration-main/includes/admin/js/eventprime-elementor-integration-admin.js?ver=4.0

    I had a look at the files. They are there, but almost empty.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for reaching out to us.

    We have thoroughly investigated the issue at our end and have found that everything is functioning as expected. It appears that the issue you are encountering may be the result of a conflict, potentially with one of the paid or premium extensions you are currently using.

    Since its related paid extension(s), to ensure we can assist you further, we request that you raise a support ticket through our internal support portal.

    Thanks for your understanding and cooperation.

Viewing 3 replies - 1 through 3 (of 3 total)
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