PHP error – Issues with uploading

  • Hi there everyone,

    I have been left so frustrated and I find everyone passes the buck.My images wont upload over 1MB, as soon as it gets to 70% it says http error and freezes or jumps to page cant be displayed. I can upload small images like 500KB and up to 1MB but anything over it goes wrong. My host said I have problem with core files but when I say I can load some files they changed my php to 5.3 version which is still way off the current 7.3php.

    I have sent WordPress a ticket but havent heard anything back . So I have hit a brick wall.
    I am doing a health check with your plugin .

    So far says this:
    PHP Version 5.6.40 – For best performance we recommend using PHP 7.2 or higher.
    Whats this mean :PHP Extensions
    The optional module, libsodium, is not installer, or has been disabled.
    The optional module, imagick, is not installer, or has been disabled.

    Everywhere else has ticks . My host says restore backup, which means I will losee work and is that really the answer every time to do this ? This problem has been here on and off past months.

    Do WordPress do a paid service to help with this ? Its a big waste of time and so fed up.

    Thanks

    James

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Marius L. J.

    (@clorith)

    If you check in the debug section of the plugin, could you provide us with the information posted there (there’s a handy copy-paste button fr your convenience), as it sounds more like a server configuration in this case, but we need more information to say for certain.

    Thread Starter jamesecoker

    (@jamesecoker)

    Hi Marius,

    Thanks for replying thanks, so frustrated as no expert , learning you see. Yes I do that now.

    
### WordPress ###

Version: 5.1.1
Language: en_US
Permalink structure: /%year%/%monthnum%/%day%/%postname%/
Is this site using HTTPS?: Yes
Can anyone register on this site?: No
Default comment status: open
Is this a multisite?: No
User Count: 3
Communication with www.ads-software.com: www.ads-software.com is reachable
Create loopback requests: The loopback request to your site completed successfully.

### Installation size ###

Uploads Directory: 1.61 GB
Themes Directory: 3.49 MB
Plugins Directory: 115.60 MB
Database size: 34.69 MB
Whole WordPress Directory: 1.80 GB
Total installation size: 1.83 GB

### Active Theme ###

Name: Beaver Builder Child Theme
Version: 1.0
Author: The Beaver Builder Team
Author website: https://www.fastlinemedia.com
Parent theme: Beaver Builder Theme
Supported theme features: automatic-feed-links, title-tag, post-thumbnails, woocommerce, align-wide, wp-block-styles, menus, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets

### Other themes (1) ###

Beaver Builder Theme (bb-theme): Version 1.7.2 by The Beaver Builder Team

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: Version 1.5.1

### Active Plugins (1) ###

Health Check & Troubleshooting: Version 1.2.6 by The www.ads-software.com community

### Inactive Plugins (21) ###

AddToAny Share Buttons: Version 1.7.35 by AddToAny
Akismet Anti-Spam: Version 4.1.1 by Automattic
AMP: Version 1.1.0 by AMP Project Contributors
Anti-Malware Security and Brute-Force Firewall: Version 4.18.63 by Eli Scheetz
Autoptimize: Version 2.4.4 by Frank Goossens (futtta)
Beaver Builder Header Footer: Version 1.1.7 by Brainstorm Force
Beaver Builder Plugin (Pro Version): Version 2.2.2.5 by The Beaver Builder Team
Contact Form 7: Version 5.1.1 by Takayuki Miyoshi
Default to GD: Version 1.0 by Mike Schroder
Easy Facebook Likebox: Version 4.3.9 by Danish Ali Malik
Google Analytics for WordPress by MonsterInsights: Version 7.5.1 by MonsterInsights
Hello Dolly: Version 1.7 by Matt Mullenweg
Jetpack by WordPress.com: Version 7.2.1 by Automattic
Nifty Coming Soon & Maintenance page: Version 1.45 by WebFactory Ltd
PHP Compatibility Checker: Version 1.4.7 by WP Engine
PowerPack for Beaver Builder: Version 2.6.9.7 by IdeaBox Creations
Social Media Follow Buttons Bar: Version 4.54 by Space X-Chimp
VaultPress: Version 1.9.10 by Automattic
Wordfence Security: Version 7.2.4 by Wordfence
WP Content Copy Protection & No Right Click: Version 1.6.2 by wp-buy
Yoast SEO: Version 11.0 by Team Yoast

### Media handling ###

Active editor: WP_Image_Editor_GD
Imagick Module Version: Imagick not available
ImageMagick Version: Imagick not available
GD Version: bundled (2.1.0 compatible)
Ghostscript Version: 9.07

### Server ###

Server architecture: Linux 3.10.0-962.3.2.lve1.5.24.6.el7.x86_64 x86_64
Web Server Software: Apache
PHP Version: 5.6.40 (Supports 64bit values)
PHP SAPI: litespeed
PHP max input variables: 10000
PHP time limit: 1200
PHP memory limit: 1024M
Max input time: 3600
Upload max filesize: 1024M
PHP post max size: 1024M
cURL Version: 7.64.0 OpenSSL/1.0.2r
SUHOSIN installed: No
Is the Imagick library available: No
htaccess rules: Custom rules have been added to your htaccess file

### Database ###

Extension: mysqli
Server version: 5.5.5-10.2.22-MariaDB-cll-lve
Client version: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
Database prefix: wps3_

### WordPress Constants ###

ABSPATH: /home/edwardj1/public_html/
WP_HOME: Undefined
WP_SITEURL: Undefined
WP_DEBUG: Disabled
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG_DISPLAY: Enabled
WP_DEBUG_LOG: Disabled
SCRIPT_DEBUG: Disabled
WP_CACHE: Disabled
CONCATENATE_SCRIPTS: Undefined
COMPRESS_SCRIPTS: Undefined
COMPRESS_CSS: Undefined
WP_LOCAL_DEV: Undefined

### Filesystem Permissions ###

The main WordPress directory: Writable
The wp-content directory: Writable
The uploads directory: Writable
The plugins directory: Writable
The themes directory: Writable
The Must Use Plugins directory: Writable

    Thank you. very much!

    James

    Thread Starter jamesecoker

    (@jamesecoker)

    PS Their inactive the plugins as doing a health check on the app!

    Thread Starter jamesecoker

    (@jamesecoker)

    Hi Marius or anyone else,

    all my core files seem fine after check so maybe the configuration could be the issue .

    I cant even load a photo at moment. I have changed php to 7.2

    Thanks
    James

    Thread Starter jamesecoker

    (@jamesecoker)

    Update – I cannot load any photo now its ridiculous. All core files have their integrity no issues. I cannot do any single thing on the site , my host doesnt have any idea sadly on this

    Plugin Author Marius L. J.

    (@clorith)

    Hmm, so I see two plugins I know deal with media handling:
    – Default to GD
    – Jetpack

    It sounds like you’ve got two separate issues, in a manner of speaking.

    For the images not showing at all, check if Jetpack’s Photon module is enabled (the image CDN option), if they work when you turn that off, you’ll want to contact Jetpack about that over at https://jetpack.com/support/

    For the image uploads failing, could you try removing the “Default to GD” plugin, WordPress should handle swapping which module is used for you, so you don’t need to use external plugins there hopefully, unless your server installation is broken in some way.

    Thread Starter jamesecoker

    (@jamesecoker)

    Hi Darius,

    Thanks for help. I told support of what you said and I have deactivate the GD plugin and still have issue . I will look at the accelerator too to turn off for quicker loading. Thanks for help. Support are doing troubleshooting but I think I am leaning your way into thinking its a configuration issue maybe.

    Thanks for help.

    James

    Thread Starter jamesecoker

    (@jamesecoker)

    Hi Marius ,

    Yes its annoying. I think WordPress support are confused also. It seems like the problem aludes everyone yet a week ago had no issue.

    Their gonna check my server error logs soon at host. They said to come back on here and check but cant find any other information on the topic apart from you .

    Thanks

    James

    I just started having this issue as well. It turns out it is Litespeed that is the culprit. I am opening a ticket with them as I write this.

    https://forum.openlitespeed.org/threads/upload-limit-not-respected-in-php-with-latest-release-of-openlitespeed.3730/

Viewing 10 replies - 1 through 10 (of 10 total)
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