PHP error when editing order

Hey there @megunticook this appears to be an issue with the Admin notes and how Subscriptions is sending it to Woo. Have you submitting a ticket with Subscription to see if they have a bug?

Hey there, @megunticook! Thanks for contacting us. I’m happy to help you.

As @serafinnyc, this seems to be related to the Subscriptions plugin.

You are using WooCommerce Subscriptions, correct?

If so, o ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

Have a wonderful day!

Thanks for responses. No, not using WooCommerce Subscriptions plugin. If you look at the URL in that error message it’s indicating a file located in the WooCommerce directory:

/wp-content/plugins/woocommerce/src/Internal/Admin/Notes/WooSubscriptionsNotes.php

Seems like a woocommerce issue….

Hello @megunticook Are you using a Subscription app at all? I’m not sure why the subscription note would get triggered by a non subscription event.

Hello @megunticook,

To understand your site properly, can you please share the?System Status Report?which you can find via?WooCommerce > Status > Get system report > Copy for support?so we can take a look? You can paste it via?https://gist.github.com/?and send the link here.

This will help us investigate further and provide you with a more accurate solution.

@rajeshml thank you here’s the status report:

WordPress Environment

WordPress address (URL): https://swansislandcompany.com
Site address (URL): https://swansislandcompany.com
WC Version: 8.9.1
REST API Version: ? 8.9.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: ? 6.5.3 - There is a newer version of WordPress available (6.5.4)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ? Server Environment

Server Info: nginx/1.26.1
PHP Version: 8.1.2-1ubuntu2.17
PHP Post Max Size: 40 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 8.0.34
Max Upload Size: 40 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.9.1
WC Database Prefix: wp_
Total Database Size: 557.93MB
Database Data Size: 368.90MB
Database Index Size: 189.03MB
wp_woocommerce_sessions: Data: 0.41MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 1.52MB + Index: 0.88MB + Engine InnoDB
wp_woocommerce_order_items: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 53.58MB + Index: 26.06MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_abandoned_cart_history_lite: Data: 2.48MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 4.52MB + Index: 2.33MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 3.52MB + Index: 2.77MB + Engine InnoDB
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wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_gf_addon_feed: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
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wp_gf_entry: Data: 7.52MB + Index: 0.83MB + Engine InnoDB
wp_gf_entry_meta: Data: 11.52MB + Index: 13.58MB + Engine InnoDB
wp_gf_entry_notes: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 2.52MB + Index: 0.95MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_places_locator: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
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wp_posts: Data: 20.52MB + Index: 6.06MB + Engine InnoDB
wp_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_rg_lead_detail: Data: 2.52MB + Index: 6.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 2.52MB + Index: 0.45MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
wp_term_taxonomy: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wp_termmeta: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
wp_terms: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 22.55MB + Index: 15.06MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
wp_vtprd_lifetime_limits_purchaser: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_vtprd_lifetime_limits_purchaser_logid_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_vtprd_lifetime_limits_purchaser_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_w3tc_cdn_pathmap: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_w3tc_cdn_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 2.52MB + Index: 1.81MB + Engine InnoDB
wp_wc_download_log: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_composite_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 4.52MB + Index: 6.06MB + Engine InnoDB
wp_wc_order_stats: Data: 2.52MB + Index: 1.22MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.36MB + Index: 0.53MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.30MB + Index: 0.20MB + Engine InnoDB
wp_wdr_rules: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wedding_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfBlockedIPLog: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfConfig: Data: 3.44MB + Index: 0.00MB + Engine InnoDB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileMods: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
wp_wfHits: Data: 2.02MB + Index: 0.20MB + Engine InnoDB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfIssues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wfKnownFileList: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
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wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wfNotifications: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
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wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfWafFailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_emails_log: Data: 3.28MB + Index: 0.34MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
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wp_yith_wcwl_lists: Data: 0.06MB + Index: 0.16MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
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wp_yoast_seo_links: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.39MB + Index: 0.00MB + Engine InnoDB Post Type Counts

amn_smtp: 1
attachment: 4985
blocks: 56
category-slides: 15
custom_css: 1
customize_changeset: 11
gift_card: 168
mc4wp-form: 9
nav_menu_item: 94
oembed_cache: 28
page: 89
people: 6
popup: 5
popup_theme: 12
post: 189
press: 46
product: 586
product_variation: 2200
retailers: 372
revision: 71
shop_coupon: 8
shop_order: 17902
shop_order_refund: 30
sidebar: 1
ux_template: 2
vtprd-rule: 1
wafs: 1
woo_discount: 4
woo_discount_cart: 1
wp_global_styles: 1
wp-types-group: 9
wp-types-user-group: 1
wpcf7_contact_form: 1
wppum_popup: 12 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (38)

Gravity Forms: by Gravity Forms – 2.8.12
Angell EYE Updater: by Angell EYE – 2.0.20
Classic Editor: by WordPress Contributors – 1.6.3
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.4.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13
MC4WP: Mailchimp for WordPress Premium: by ibericode – 4.10.1
PayPal for WooCommerce: by Angell EYE – 4.4.33
Popup Maker - Advanced Targeting Conditions: by WP Popup Maker – 1.4.6
Popup Maker: by Popup Maker – 1.19.0
PW WooCommerce Bulk Edit Pro: by Pimwick
LLC – 2.369

reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.50
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.24.3.26

W3 Total Cache: by BoldGrid – 2.7.2
Woo Discount Rules PRO 2.0: by Flycart – 2.6.1
Discount Rules Core: by Flycart – 2.6.3
Product Feed PRO for WooCommerce: by AdTribes.io – 13.3.2
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.71

WooCommerce.com Update Manager: by Automattic – 1.0.2
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.31
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.31
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.20.0
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.3.3
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.9.0
WooCommerce Gravity Forms Product Add-Ons: by Element Stark – 3.6.1 (update to version 3.6.2 is available)
WooCommerce Lead Time: by Barn2 Plugins – 2.1.1
WooCommerce Legacy REST API: by WooCommerce – 1.0.4
Woo Product Bundles: by Woo – 7.1.1 (update to version 7.1.2 is available)
WooCommerce UPS Shipping: by WooCommerce – 3.6.4 (update to version 3.6.5 is available)
WooCommerce USPS Shipping: by WooCommerce – 4.8.6 (update to version 4.9.0 is available)
WooCommerce: by Automattic – 8.9.1 (update to version 8.9.3 is available)
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Yoast SEO Premium: by Team Yoast – 22.8
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WP Mail SMTP Pro: by WP Mail SMTP – 4.0.2
WP-Optimize Premium - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
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YITH WooCommerce Gift Cards Premium: by YITH – 4.13.0 Inactive Plugins (2)

Contact Form 7: by Takayuki Miyoshi – 5.9.5
Pinterest for WooCommerce: by WooCommerce – 1.3.24 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php Settings

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
composite (composite)
external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-1 (rated-1-2)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
rated-5 (rated-5-2)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 4 KB WC Pages

Shop base: #96 - /shop/
Cart: #97 - /cart/
Checkout: #98 - /checkout/
My account: #99 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.18.7
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ? Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/cart/mini-cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/order-received.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/header.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php Pimwick Plugins

PW WooCommerce Bulk Edit Pro: License key: PW-5c40a1ac252e8
Result: success
Cached: 2024-06-13
PW-5c40a1ac252e8 Product Bundles

Database Version: 7.1.1
Loopback Test: ?
Template Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-06-14 09:28:24 -04:00
Options: ?
Notes: 13
Onboarding: completed Action Scheduler

Complete: 7,115
Oldest: 2024-05-13 12:06:12 -0400
Newest: 2024-06-13 11:58:12 -0400

Failed: 1,776
Oldest: 2022-11-23 21:09:59 -0500
Newest: 2024-05-01 08:19:08 -0400

Pending: 9
Oldest: 2024-06-13 12:13:12 -0400
Newest: 2024-06-18 14:25:16 -0400 Status report information

Generated at: 2024-06-13 12:02:30 -04:00

• This reply was modified 5 months, 2 weeks ago by Megunticook.
• This reply was modified 5 months, 2 weeks ago by Megunticook.
• This reply was modified 5 months, 2 weeks ago by Megunticook.
• This reply was modified 5 months, 2 weeks ago by Megunticook.

Hi @megunticook

The site’s System Status Report (SSR) reveals that the WooCommerce.com Update Manager plugin is installed, and this is where the PHP file mentioned in the first message of this thread is linked (direct link to it, on GitHub, here).

It appears there are Woo Marketplace extensions used on your store that are not up-to-date currently.

As a next step, kindly go ahead with making sure all plugin/theme files are updated to their latest versions, and see if the issue persists, or otherwise.

I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.

Thank you, I’ll do that and report back.