PHP error-WP can’t establish a secure connection

  • Hello,

    Can someone please help with troubleshooting this PHP Warning?

    PHP Warning: An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. WordPress could not establish a secure connection to www.ads-software.com.

    /home/mysite/public_html/wp-includes/update.php on line 730

    The message said to try these support forums and contact my server administrator (done this).

    I hope someone here can assist whether is an issue with www.ads-software.com. If so how to go about fixing it. WP, all plugins, theme are up to date.

    Thank you in advance.

    The page I need help with: [log in to see the link]

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  • Hello,

    I can help you troubleshoot the PHP Warning: “An unexpected error occurred. WordPress could not establish a secure connection to www.ads-software.com.” This message usually indicates an issue with your server’s configuration that’s preventing WordPress from securely connecting to the official update servers.

    Here are some steps you can take to fix it:

    1. Check Server-Side Issues:
    • Contact your server administrator: You mentioned already contacting them, which is great. Relay the error message and ask them to investigate potential issues like:
      • SSL Certificate: Ensure your server has a valid and trusted SSL certificate.
      • Firewall Restrictions: Check if the server’s firewall is blocking outgoing connections to www.ads-software.com.
      • cURL Library: Verify that the cURL library, used for making secure connections, is properly installed and functioning.
    1. Basic Troubleshooting (If you have access):
    • File Permissions: Make sure WordPress files and folders have appropriate permissions. They should be readable by the web server user (often “apache” or “www-data”).
    • SELinux (if applicable): If your server uses SELinux, ensure it’s configured to allow WordPress to make outgoing connections.
    1. Rule Out WordPress Issues (Already done):

    Since you’ve confirmed WordPress, plugins, and themes are up-to-date, this lessens the chance of it being a WordPress core issue.

    Additional Tips:

    • Check your server’s error logs for more specific details about the connection error.
    • Temporarily deactivate all plugins to see if a specific plugin is causing the conflict.
    • If the issue persists, consider searching WordPress forums or communities for similar experiences and solutions specific to your server environment.

    By following these steps and working with your server administrator, you should be able to resolve the secure connection issue and allow WordPress to connect to www.ads-software.com successfully.

    Thread Starter grevillea859

    (@grevillea859)

    Hello James,

    Thank you so much for your prompt reply and all those suggestions, very helpful. Greatly appreciated when trying to work with server admin as a novice!

    Kind regards

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