PHP Fatal error

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://waior.com
Site address (URL): https://waior.com
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: ? 5.5.3 - There is a newer version of WordPress available (5.6)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: nb_NO
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.13
PHP Post Max Size: 16 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.47-MariaDB-0ubuntu0.18.04.1
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.0
WC Database Prefix: xJ13u_
Total Database Size: 908.93MB
Database Data Size: 717.92MB
Database Index Size: 191.01MB
xJ13u_woocommerce_sessions: Data: 6.02MB + Index: 2.02MB + Engine InnoDB
xJ13u_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xJ13u_woocommerce_order_items: Data: 0.47MB + Index: 0.20MB + Engine InnoDB
xJ13u_woocommerce_order_itemmeta: Data: 5.50MB + Index: 6.02MB + Engine InnoDB
xJ13u_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xJ13u_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_actionscheduler_actions: Data: 4.02MB + Index: 8.20MB + Engine InnoDB
xJ13u_actionscheduler_claims: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
xJ13u_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_actionscheduler_logs: Data: 2.52MB + Index: 1.86MB + Engine InnoDB
xJ13u_as3cf_items: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
xJ13u_automatewoo_abandoned_carts: Data: 0.20MB + Index: 0.08MB + Engine InnoDB
xJ13u_automatewoo_customers: Data: 0.09MB + Index: 0.19MB + Engine InnoDB
xJ13u_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xJ13u_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xJ13u_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xJ13u_automatewoo_log_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xJ13u_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_automatewoo_referrals: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xJ13u_automatewoo_referral_advocate_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_automatewoo_referral_invites: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xJ13u_automatewoo_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xJ13u_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xJ13u_comments: Data: 2.52MB + Index: 1.03MB + Engine InnoDB
xJ13u_fiken_orders: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
xJ13u_fiken_order_history: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
xJ13u_fiken_states: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_mailchimp_carts: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
xJ13u_mailchimp_jobs: Data: 1.39MB + Index: 0.00MB + Engine InnoDB
xJ13u_mstore_checkout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_options: Data: 44.48MB + Index: 7.14MB + Engine InnoDB
xJ13u_postmeta: Data: 76.63MB + Index: 39.98MB + Engine InnoDB
xJ13u_posts: Data: 10.47MB + Index: 7.05MB + Engine InnoDB
xJ13u_realmedialibrary: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_realmedialibrary_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_realmedialibrary_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_realmedialibrary_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_relevanssi: Data: 2.52MB + Index: 5.53MB + Engine InnoDB
xJ13u_relevanssi_log: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
xJ13u_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_sm_return_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_termmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
xJ13u_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_term_relationships: Data: 3.45MB + Index: 2.50MB + Engine InnoDB
xJ13u_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xJ13u_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_usermeta: Data: 4.52MB + Index: 4.64MB + Engine InnoDB
xJ13u_users: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
xJ13u_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_wc_customer_lookup: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
xJ13u_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xJ13u_wc_order_product_lookup: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
xJ13u_wc_order_stats: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
xJ13u_wc_order_tax_lookup: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
xJ13u_wc_product_meta_lookup: Data: 2.52MB + Index: 1.98MB + Engine InnoDB
xJ13u_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_woodmart_wishlists: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
xJ13u_woodmart_wishlist_products: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
xJ13u_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_wptc_activity_log: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
xJ13u_wptc_backups: Data: 0.25MB + Index: 0.08MB + Engine InnoDB
xJ13u_wptc_current_process: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_wptc_inc_exc_contents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_wptc_options: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
xJ13u_wptc_processed_files: Data: 51.59MB + Index: 44.30MB + Engine InnoDB
xJ13u_wptc_processed_iterator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xJ13u_wptc_processed_restored_files: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_wptc_query_recorder: Data: 424.52MB + Index: 0.00MB + Engine InnoDB
xJ13u_yoast_indexable: Data: 12.52MB + Index: 8.47MB + Engine InnoDB
xJ13u_yoast_indexable_hierarchy: Data: 0.22MB + Index: 0.38MB + Engine InnoDB
xJ13u_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xJ13u_yoast_primary_term: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
xJ13u_yoast_seo_links: Data: 52.59MB + Index: 44.08MB + Engine InnoDB
xJ13u_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 11079
aw_workflow: 7
cms_block: 13
customize_changeset: 4
elementor_library: 14
language_switcher: 3
mc4wp-form: 1
nav_menu_item: 84
oembed_cache: 4
page: 28
post: 7
product: 5215
product_variation: 5931
revision: 95
shop_coupon: 168
shop_order: 998
shop_order_refund: 24
shop_subscription: 34
woodmart_sidebar: 1
woodmart_size_guide: 1
woodmart_slide: 1
wphb_minify_group: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

Backup and Staging by WP Time Capsule: by Revmakx – 1.21.27
Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.7.2
WP Offload Media Lite: by Delicious Brains – 2.5.1
AutomateWoo: by WooCommerce – 4.8.3 – Installed version not tested with active version of WooCommerce 4.7.0
Cloudflare: by Cloudflare
Inc. – 3.8.7

Customer Reviews for WooCommerce: by Customer Reviews – 3.137
Dintero Checkout: by Dintero – 2019.12.04 – Installed version not tested with active version of WooCommerce 4.7.0
Elementor: by Elementor.com – 3.0.11
Facebook for WooCommerce: by Facebook – 2.2.0
Fiken: by Fiken – 1.22
Insert Headers and Footers: by WPBeginner – 1.4.6
Jetpack by WordPress.com: by Automattic – 9.2
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3 – Installed version not tested with active version of WooCommerce 4.7.0
Klarna Checkout for WooCommerce: by Krokedil – 2.4.0
Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.5 – Installed version not tested with active version of WooCommerce 4.7.0

Mailchimp for WooCommerce: by Mailchimp – 2.5.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Product ID Permalink for WooCommerce: by suifengtec – 0.9.0 – Installed version not tested with active version of WooCommerce 4.7.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
Relevanssi: by Mikko Saari – 4.9.1
Safe SVG: by Daryll Doyle – 1.9.9
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.1 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Stripe Gateway: by WooCommerce – 4.5.5 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Google Analytics Pro: by SkyVerge – 1.8.5 (update to version 1.10.0 is available) – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Intercom Integration: by Ektagon Platforms – 1.13.0 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Smart Coupons: by StoreApps – 4.12.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Subscriptions - Do Not Reduce Stock on Renewal: by Prospress Inc. –  – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Subscriptions: by WooCommerce – 3.0.10 (update to version 3.0.11 is available)
WooCommerce: by Automattic – 4.7.0 (update to version 4.8.0 is available)
Woodmart Core: by  – 1.0.27
Yoast SEO: by Team Yoast – 15.4
Asset CleanUp: Page Speed Booster: by Gabriel Livan – 1.3.7.2
WP Mail SMTP: by WPForms – 2.5.1

### Inactive Plugins (5) ###

Mstore API: by InspireUI – 3.0.4
Smart Send Shipping for WooCommerce: by Smart Send ApS – 8.0.21 – Installed version not tested with active version of WooCommerce 4.7.0
User Switching: by John Blackbourn & contributors – 1.5.6
WooCommerce All Products For Subscriptions: by SomewhereWarm – 3.1.19 (update to version 3.1.20 is available)
WP REST Cache: by Acato – 2020.3.2

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

WP Time Capsule: by Revmakx –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: NOK (kr)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #8 - /butikk/
Cart: #27 - /handlekurv/
Checkout: #28 - /kasse/
My account: ? Page does not contain the shortcode.
Terms and conditions: #19769 - /vilkar-og-betingelser/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 5.3.4
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://waior.com
Subscription Statuses: wc-active: 17
wc-expired: 2
wc-on-hold: 8
wc-cancelled: 7

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: Norway

### Subscriptions by Payment Gateway ###

Klarna Checkout: wc-active: 7
wc-cancelled: 2
wc-on-hold: 4

Stripe: wc-active: 8
wc-cancelled: 5
wc-expired: 1
wc-on-hold: 4

### Payment Gateway Support ###

Dintero: products
refunds

Klarna Checkout: products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin
refunds

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
pre-orders

### Action Scheduler ###

Canceled: 33
Oldest: 2020-11-26 13:19:16 +0100
Newest: 2020-12-09 19:31:33 +0100

Complete: 5,738
Oldest: 2020-11-09 16:13:33 +0100
Newest: 2020-12-10 08:08:03 +0100

Failed: 2,832
Oldest: 2020-11-26 00:44:03 +0100
Newest: 2020-12-10 08:24:02 +0100

In-progress: 1
Oldest: –
Newest: –

Pending: 31
Oldest: 2020-12-10 11:29:33 +0100
Newest: 2021-04-24 21:48:50 +0200

Thanks for that! I can see both WordPress and WooCommerce are out of date, where I’d recommend starting is to update those and see if you still have the same issue. If you still have the issue after that, the next thing I would recommend would be a conflict test to see if this is caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hey there, since I haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.