PHP Fatal error: Call to undefined function rs_wpss_is_ecom_enabled()

  • Resolved bnfw

    (@voltronik)


    8 years, 8 months ago

    Hi,

    After the latest update, I’m getting the following error in error_log and a white screen on login: 

    [23-Mar-2016 09:20:02 UTC] PHP Fatal error:  Call to undefined function rs_wpss_is_ecom_enabled() in /wp-content/plugins/wp-spamshield/includes/class.wpss-compatibility.php on line 211

    Renaming the plugin folder allows the plugin to work as expected.

    I think it’s happening because I have Easy Digital Downloads installed on the site.
    Can you clarify?

    Thanks,
    Jack

    https://www.ads-software.com/plugins/wp-spamshield/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor redsand

    (@redsand)

    Hi voltronik,

    Thanks for reporting this. That’s a legitimate bug, and a fix is in progress. We’ll have a new release out shortly with the fix.

    – Scott

    Thread Starter bnfw

    (@voltronik)

    Hi Scott,
    That’s great, thanks.

    Look forward to the update.

    Jack

    Plugin Contributor redsand

    (@redsand)

    Hey Jack,

    1.9.7.6 is released, and has the fix. You’re very welcome. ??

    If you have any further issues, let us know at the WP-SpamShield Support page, and we’ll get into it.

    – Scott

    I missed quite a few sales due to this issue.. really disappointed, and uninstalling now…

    Plugin Contributor redsand

    (@redsand)

    @oseven,

    I’m sorry to hear that. However it’s important to remember that humans do make mistakes from time to time…and we do keep this to a minimum. If you see from our support record and user ratings, it’s extremely rare. Even the most popular plugins have had issues from time to time. The issue only existed for 2 days, and we fixed it as quick as humanly possible…about 2 hours from the time it was reported. Not many plugin authors make fixes that quickly.

    hi,
    I appreciate your response time indeed, it’s amazing.
    I just wish you had a better testing procedure before releasing updates.
    Thank you.

    Plugin Contributor redsand

    (@redsand)

    Hi oseven,

    Thank you. Again, I am sorry to hear about your frustrating experience.

    We do have an excellent testing procedure. However, it’s important to note that sometimes these things don’t show up even with that. Issues often only show up with very specific combinations. We test on several different PHP versions, and always use WP_DEBUG (WordPress’ built-in debug mode) on our testing servers. Even with WooCommerce and Easy Digital Downloads installed, we didn’t get the errors that you guys got.

    Just to give you a little insight into our process, all our sites (test sites and live sites) and client sites run WP_DEBUG (logging only) 24/7 and have hourly cron jobs running that check the error logs, analyze them, and alert us to any issues. This allows us to catch potential issues quickly.

    You’re very welcome. We do work hard to give you a reliable plugin. ??

    – Scott

Viewing 7 replies - 1 through 7 (of 7 total)
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