PHP Fatal error: Crashed site Gallery plugin

  • Resolved lateralnw

    (@lateralnw)


    4 years, 10 months ago

    3 days ago my site was no longer responding to requests.
    After doing some checking it seems Gallery-Plugin has failed.

    Checking the logs I found this entry:

    06-May-2020 19:32:14 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home10/sitename/public_html/wp-content/plugins/photo-gallery/framework/BWGOptions.php on line 330

    I renamed the folder for gallery plugin in and was able to get back my site.
    The site is running php 7.n

    Would a reinstall of the plugin fix the problem or is there a fault with the code?

    At the moment I can’t add pictures to the site.

    update:
    attempted to re-enable – came up with this error. Note the line error number has moved.

    Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /home10/sitename/public_html/wp-content/plugins/photo-gallery/framework/BWGOptions.php on line 336

    • This topic was modified 4 years, 10 months ago by lateralnw.
Viewing 7 replies - 16 through 22 (of 22 total)

  • lateralnw (@lateralnw)

    I think the directory where you want to install or update does not have write permissions.

    Dear @lateralnw,

    Would you please try updating the gallery to version 1.5.54?

    Thank you,

    Dear @lateralnw,

    Thanks for the inquiry.

    Would you please verify where your site is hosted? It is hosted at wordpress.com?

    Sincerely.

    Thread Starter lateralnw

    (@lateralnw)

    Hi Asya (@asyag)

    My site is hosted with Crazy Domains.

    I did install version 1.5.54 which seems to have removed the PHP errors however I have a separate error that is displayed across every page of my site.

    Here is an example:

    Photo Gallery Plugin

    Updated plugin

    View post on imgur.com

    • This reply was modified 4 years, 10 months ago by lateralnw.
    • This reply was modified 4 years, 10 months ago by lateralnw.
    • This reply was modified 4 years, 10 months ago by lateralnw.

    Dear @lateralnw,

    You have changed the photo gallery uploads folder. Seems like you changed it in a strange way like changing it from this site (home10) to another (home4).
    We suggest that you backup the site and change “Uploads Directory” from PG Options to default “wp-content/uploads”.

    Let us know how it worked.

    Sincerely,

    Thread Starter lateralnw

    (@lateralnw)

    Hi Asya (@asyag)

    I have done some checking on my site and confirm that I haven’t changed the folder the plugin goes to.
    I did however restore the folder by disabling the original and then copying the backup to the same plugin name.
    This meant that I had a renamed folder that stopped the error and then the back up folder with the correct name.
    I copied the back files into the original folder and updated the plugin but still have the same issue.
    If the plugin folder is renamed To have the # in front of the directory name the web site no longer displays the line code error across every page in the site.

    Do you have a clean up tool or reset tool I could run to fix the problem?

    Regards,
    Lateralnw

    • This reply was modified 4 years, 9 months ago by lateralnw.

    Dear @lateralnw,

    The easiest, for now, would be restoring database to an earlier version.
    Unfortunately, we don’t have a tool for resetting or cleaning up if this does not help to recreate galleries.

    Sincerely,

Viewing 7 replies - 16 through 22 (of 22 total)
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