PHP Fatal error: Uncaught Error

Which version of Pods are you currently using? That will help us find where exactly the tribe() call is happening from and we can make a few additional suggestions at that point.

I know you mentioned all plugins are updated, but I just need to verify since the line that error is talking about seems to not match up to our current version.

Could you please also provide your Site Health information to help us determine what might be causing this problem? To get that, you can go to your WordPress dashboard area and go to: Tools > Site Health > Info, then Press the “Copy site info to clipboard” button, and paste the results here.

Pods Version 2.8.16 was updated from the most recent version today.

### wp-core ###

version: 5.9.3
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%year%/%monthnum%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2280
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /www/thermalsupport_582/public
wordpress_size: loading...
uploads_path: /www/thermalsupport_582/public/wp-content/uploads
uploads_size: loading...
themes_path: /www/thermalsupport_582/public/wp-content/themes
themes_size: loading...
plugins_path: /www/thermalsupport_582/public/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (1) ###

object-cache.php: true

### wp-active-theme ###

name: Beaver Builder Theme (bb-theme)
version: 1.7.11
author: The Beaver Builder Team
author_website: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
parent_theme: none
theme_features: core-block-patterns, woocommerce, widgets, widgets-block-editor, post-thumbnails, fl-theme-builder-headers, fl-theme-builder-footers, fl-theme-builder-parts, automatic-feed-links, title-tag, align-wide, wp-block-styles, html5, menus, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /www/thermalsupport_582/public/wp-content/themes/bb-theme

### wp-mu-plugins (2) ###

Kinsta Must-use Plugins: version: 2.4.2, author: Kinsta Team
Support Dashboard Bootstrap: author: (undefined), version: (undefined)

### wp-plugins-active (48) ###

ACF Content Analysis for Yoast SEO: version: 3.0.1, author: Thomas Kr?ftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast
Advanced Custom Fields: version: 5.12.2, author: Delicious Brains
Akismet Anti-Spam: version: 4.2.3, author: Automattic
Beaver Builder Plugin (Agency Version): version: 2.5.4, author: The Beaver Builder Team
Beaver Themer: version: 1.4.1.2, author: The Beaver Builder Team
Document Gallery: version: 4.4.3, author: Dan Rossiter
Enable Media Replace: version: 3.6.3, author: ShortPixel
FiboSearch - AJAX Search for WooCommerce: version: 1.17.0, author: FiboSearch Team
Flexible Checkout Fields: version: 3.2.2, author: WP Desk
Gravity Forms: version: 2.6.2, author: Gravity Forms
Gravity Forms Zero Spam: version: 1.2.1, author: GravityView
Groups: version: 2.16.2, author: itthinx
IgniteWoo Updater: version: 3.0.3, author: IgniteWoo.com
Maintenance Dashboard: author: (undefined), version: 4.0.8
Multi-Carrier Shipping Plugin for WooCommerce: version: 2.1.2, author: PluginHive
Nav Menu Roles + WooCommerce Memberships Bridge: version: 1.0.0, author: Kathy Darling
Page Links To: version: 3.3.6, author: Mark Jaquith
Pods - Custom Content Types and Fields: version: 2.8.16, author: Pods Framework Team
Posts Table Pro: version: 2.4.1, author: Barn2 Plugins
PowerPack for Beaver Builder: version: 2.23.1, author: IdeaBox Creations
Print Invoice & Delivery Notes for WooCommerce: version: 4.6.5, author: Tyche Softwares
Redirection: version: 5.2.3, author: John Godley
Show-Hide/Collapse-Expand: version: 1.2.5, author: Bunte Giraffe
Smush Pro: version: 3.9.9, author: WPMU DEV
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.30, author: Sucuri Inc.
Support Custom Code: author: (undefined), version: 1.0
Theme Customisations: version: 1.0.0, author: WooThemes
Ultimate Addons for Beaver Builder: version: 1.34.5, author: Brainstorm Force
User Role Editor: version: 4.62, author: Vladimir Garagulya
User Switching: version: 1.5.8, author: John Blackbourn & contributors
Widget CSS Classes: version: 1.5.4.1, author: Jory Hogeveen
Woo-Add-To-Carts: version: 3.2.0, author: LinkFlowUsers
WooCommerce: version: 6.4.1, author: Automattic
WooCommerce Authorize.Net Gateway: version: 3.7.0, author: SkyVerge
WooCommerce Dynamic Pricing: version: 3.1.27, author: Element Stark
WooCommerce FedEx Shipping Plugin with Print Label: version: 5.0.4, author: PluginHive
WooCommerce Google Analytics Integration: version: 1.5.8, author: WooCommerce
WooCommerce Memberships: version: 1.23.0, author: SkyVerge
WooCommerce Sequential Order Numbers Pro: version: 1.18.1, author: SkyVerge
WooCommerce Tax Exempt: version: 2.2.9, author: IgniteWoo.com
WooPack for Beaver Builder: version: 1.4.5, author: Team IdeaBox - Beaver Addons
WordPress Backup & Security Plugin - BlogVault: version: 4.77, author: Backup by BlogVault
WP Mail SMTP: version: 3.4.0, author: WPForms
WP Menu Cart Pro: version: 3.8.0, author: WP Overnight
WPMU DEV Dashboard: version: 4.11.12, author: WPMU DEV
Yoast SEO: version: 18.8, author: Team Yoast
Yoast SEO: Search index purge: version: 1.1.0, author: Team Yoast
Yoast SEO: WooCommerce: version: 14.8, author: Team Yoast

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.5.1
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.3.0
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 5.13.0-1023-gcp x86_64
httpd_software: nginx/1.21.4
php_version: 7.4.27 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 300
memory_limit: 256M
max_input_time: 300
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.5.13-MariaDB-1:10.5.13+maria~focal
client_version: mysqlnd 7.4.27
max_allowed_packet: 33554432
max_connections: 10

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /www/thermalsupport_582/public/wp-content
WP_PLUGIN_DIR: /www/thermalsupport_582/public/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### wp_mail_smtp ###

version: 3.4.0
license_key_type: lite
debug: No debug notices found.
lite_install_date: Jul 28, 2021 @ 7:13pm

### pods ###

pods-server-software: nginx/1.21.4
pods-user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36
pods-session-save-path: /var/lib/php/sessions
pods-session-save-path-exists: No
pods-session-save-path-writable: No
pods-session-max-lifetime: 1440
pods-opcode-cache-apc: Yes
pods-opcode-cache-memcached: No
pods-opcode-cache-opcache: Yes
pods-opcode-cache-redis: No
pods-object-cache-apc: Yes
pods-object-cache-apcu: Yes
pods-object-cache-memcache: No
pods-object-cache-memcached: Yes
pods-object-cache-redis: Yes
pods-memory-current-usage: 34.158M
pods-memory-current-usage-real: 34.000M
pods-network-wide: No
pods-install-location: /wp-content/plugins/pods/
pods-developer: No
pods-tableless-mode: No
pods-relationship-table-enabled: Yes
pods-light-mode: No
pods-strict: No
pods-allow-deprecated: Yes
pods-api-cache: Yes
pods-shortcode-allow-evaluate-tags: No
pods-sessions: Disable sessions
pods-can-use-sessions: No
pods-relationship-table-status: 0

Try replacing your file at: wp-content/plugins/pods/includes/general.php

with the contents of the latest patched version of that file: https://raw.githubusercontent.com/pods-framework/pods/release/2.8.17/includes/general.php

I’ve got this potential fix prepared for the next release but I’ve never seen this issue encountered before so it’s totally possible it’s not going to solve it entirely for you as there may be other cases where it’s just not loading one of our library dependencies. We will know more once you try adjusting the file and we can see if it solves it.

You can also try defining WP_DEBUG as true in your wp-config.php file to see what the real error is on the page (instead of the blank error 500).

These normally help me when I’m testing as it generally covers any potential area that may stop debugging output from showing:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', true );
define( 'WP_DEBUG_LOG', true );
ini_set( 'display_errors', '1' );
error_reporting( E_ALL );

We replaced the file as suggested and the site is back online.

I did not use WP_DEBUG prior to replacing the file.

Kathy

Pods 2.8.17 addresses the issue here in a way that is more future-proof. Thanks for your patience on this.