PHP Fatal Error when Upgrading from 3.0.6 to 3.0.7+

  • Resolved richardtriplett

    (@richardtriplett)


    4 years, 2 months ago

    Hey Support Team,

    I have been having a strange issue with one of my websites.
    I have tried the usual by deactivating plugins and changing themes with no success.
    I also run 6 websites on the same server and they are all on 3.0.8.1 and working without issue, which rules out a server issue (for the most part).
    I have checked write permissions for the files and directories and they appear to be correct.
    Of note, the server is currently closed from the internet (being an intranet) though I can open this if required.

    Thanks in advanced for your support.

    Here is the error message from the server –

    == Server Environment ==
    Operating System: Linux
    Software: Apache/2.4.29
    MySQL version: (Ubuntu) v5.7.31
    PHP Version: 7.2.24-0ubuntu0.18.04.6
    PHP Max Input Vars: 1000
    PHP Max Post Size: 1024M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.5.1
    Site URL: https://intranet.providence.wa.edu.au
    Home URL: https://intranet.providence.wa.edu.au
    WP Multisite: No
    Max Upload Size: 1 GB
    Memory limit: 256M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: en-US
    Timezone: 8
    Debug Mode: Inactive

    == Theme ==
    Name: the7dtchild
    Version: 1.0.0
    Author: Dream-Theme
    Child Theme: Yes
    Parent Theme Name: The7
    Parent Theme Version: 9.0.1.1
    Parent Theme Author: Dream-Theme

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36

    == Active Plugins ==
    Elementor
    Version: 3.0.8.1
    Author: Elementor.com

    Post grid and filter ultimate
    Version: 1.2
    Author: WP OnlineSupport

    Post Grid Elementor Addon
    Version: 1.0.7
    Author: wpconcern

    Post Type Switcher
    Version: 3.2.0
    Author: John James Jacoby

    SVG Support
    Version: 2.3.18
    Author: Benbodhi

    UpdraftPlus – Backup/Restore
    Version: 2.16.29.24
    Author: UpdraftPlus.Com, DavidAnderson

    WP Fly Menu – Responsive Off-Canvas Menu Plugin for WordPress
    Version: 1.0.2
    Author: AccessPress Themes

    == Elements Usage ==

    section : 1
    image : 3
    text-editor : 3
    wp-post : 32
    image : 4
    text-editor : 26
    wp-page : 4
    image : 11
    shortcode : 1
    text-editor : 89

    == Log ==

    PHP: showing 1 of 1PHP: 2020-09-15 10:25:15 [error X 1][/var/www/intranet.providence.wa.edu.au/wp-content/plugins/elementor/core/kits/manager.php::77] Uncaught Error: Call to undefined method WP_Error::get_id() in /var/www/intranet.providence.wa.edu.au/wp-content/plugins/elementor/core/kits/manager.php:77
    Stack trace:
    #0 /var/www/intranet.providence.wa.edu.au/wp-content/plugins/elementor/core/kits/manager.php(28): Elementor\Core\Kits\Manager->create_default()
    #1 /var/www/intranet.providence.wa.edu.au/wp-content/plugins/elementor/core/kits/manager.php(42): Elementor\Core\Kits\Manager->get_active_id()
    #2 /var/www/intranet.providence.wa.edu.au/wp-content/plugins/elementor/core/kits/manager.php(61): Elementor\Core\Kits\Manager->get_active_kit_for_frontend()
    #3 /var/www/intranet.providence.wa.edu.au/wp-content/plugins/elementor/modules/page-templates/module.php(86): Elementor\Core\Kits\Manager->get_current_settings(‘default_page_te…’)
    #4 /var/www/intranet.providence.wa.edu.au/wp-includes/class-wp-hook.php(287): Elementor\Modules\PageTemplates\Module->template_include(‘/var/www/intran…’)
    #5 /var/www/intranet.providence.wa.edu.au/wp-includes/plugin.php(206): W [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    We are sorry for the inconvenience.

    May you please share here a screenshot with an example of the error and the issue?

    Also please try going over our guide to see the troubleshooting steps helps you solve this issue:
    https://docs.elementor.com/article/677-faq-for-elementor-3-0

    Thread Starter richardtriplett

    (@richardtriplett)

    Hey David,

    Of course, here is a link to the image.
    Once updated to 3.0.7+, this is all we see.

    https://ibb.co/4t7HcnY

    Have a great day,
    Richard

    I am having the same issue – not server related as well. I have tried disabling plugins and Elementor seems to be the culprit? the site does come up when disabled Elementor but has layout and css issues. I have this template on 9 sites licensed hopefully this will get resolved quickly …

    Thread Starter richardtriplett

    (@richardtriplett)

    Okay,

    I have solved the issue.
    So the original theme had a hidden plugin that was updated through the theme and not the plugins area.
    It remained active even when I changed themes which is why it didn’t fix when the theme changed.
    Once I updated the theme and found that hidden area, it has started working again.

    Plugin Support shilo-ey

    (@shiloey)

    Hi @richardtriplett

    I’m glad that you managed to resolve the issue.

    Kindly share with us the theme name, for us to take a closer look.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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