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Resolved

(@georgejipa)

Hello,

I’ve found a PHP notice in the error logs:


[13-Dec-2019 21:49:28 UTC] PHP Notice:  Undefined property: stdClass::$code in /var/www/vhosts/domain.com/httpdocs/wp-content/plugins/woocommerce-gateway-stripe/includes/abstracts/abstract-wc-stripe-payment-gateway.php on line 1248

Stripe log:


2019-12-13T21:49:56+00:00 DEBUG 
====Stripe Version: 4.3.1====
====Start Log====
Error: stdClass Object
(
    [error] => stdClass Object
        (
            [message] => An unknown error occurred
            [type] => api_error
        )

)

====End Log====

Stripe docs: https://stripe.com/docs/api/errors


api_error type = API errors cover any other type of problem (e.g., a temporary problem with Stripe's servers), and are extremely uncommon.

WooCommerce: 3.7.1
WooCommerce Stripe Payment Gateway: 4.3.1 (latest version)

Best regards,
George

This topic was modified 4 years, 11 months ago by George J.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Aashik P – a11n
(@aashik)

4 years, 11 months ago

Hello George,

Thank you for the logs. From the documentation you’ve linked: https://stripe.com/docs/api/errors#errors-api_error

It seems to be a temporary problem with the Stripe servers. Are you seeing multiple instances of the same, or is it a one-off occurrence?

If you do see multiple logs for api_error, can you please reach out to Stripe support and ask for more details on the same? You can contact them at https://stripe.com/contact

Thread Starter George J
(@georgejipa)

4 years, 11 months ago

@aashik Yes, I think it was a Stripe issue, and I will contact them if it appears again.

But the thread is about the PHP notice: I think that method should check if $response->error->code property exists in the response. ??

Thanks!

Plugin Support Aashik P – a11n
(@aashik)

4 years, 11 months ago

Sorry for missing that, @georgejipa .

Taking another look at the timestamps from the Stripe logs and the notice, it is likely that the API error has caused this PHP notice.

I’d recommend keeping an eye out for similar behavior in the feature, and request you to report your findings directly as an issue in the Stripe repository if possible: https://github.com/woocommerce/woocommerce-gateway-stripe/issues

Plugin Support Aashik P – a11n
(@aashik)

4 years, 11 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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