PHP shutdown – Error found: Array on Backup attempt

  • Resolved Moe Joe

    (@moe-joe)


    5 years, 1 month ago

    I am receiving the following error when trying to attempt to do an update…

    
[2020-02-16 14:53:55 UTC] PHP Version: 7.3.11
[2020-02-16 14:53:55 UTC] WordPress Version: 5.3.2
[2020-02-16 14:53:55 UTC] Total Upkeep version: 1.13.0
[2020-02-16 14:53:55 UTC] Backup process initialized.
[2020-02-16 14:53:55 UTC] Starting dump of database...
[2020-02-16 14:53:55 UTC] Memory usage - limit / current / peak memory usage: 500M / 14869032 (14.18 MB) / 14909232 (14 MB)
[2020-02-16 14:53:55 UTC] Dump of database complete! $status = 1
[2020-02-16 14:53:55 UTC] Memory usage - limit / current / peak memory usage: 500M / 14942248 (14.25 MB) / 19589800 (19 MB)
[2020-02-16 14:53:58 UTC] Database dump file added to file list: /home/host/boldgrid_backup/mydatabase.sql / 1815916 (1.73 MB)
[2020-02-16 14:53:58 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-02-16 14:53:58 UTC] Memory usage - limit / current / peak memory usage: 500M / 36435376 (34.75 MB) / 38021328 (36 MB)
[2020-02-16 14:55:57 UTC] Signal received: 15
[2020-02-16 14:55:57 UTC] PHP shutdown - Error found: Array
(
    [type] => 8
    [message] => Undefined index: level
    [file] => /home/host/mywebsite.com/wp-content/plugins/s2member/src/includes/classes/constants.inc.php
    [line] => 600
)

    Let me know what other info you need from me.
    Thanks!

    • This topic was modified 5 years, 1 month ago by Moe Joe.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @moe-joe, thanks for reaching out and providing the log!

    Based on the logs, I’m seeing 2 things:

    Signal received: 15

    Signal 15 means that your host may have killed the backup process, apache was restarted in the middle of a backup, or something similar.

    Is this your first time trying a backup, or has it worked previously and you’re just now getting this?

    Which hosting company do you host your website with?

    The second item, which may just be a warning:

    Undefined index: level /home/host/mywebsite.com/wp-content/plugins/s2member/src/includes/classes/constants.inc.php

    The s2member plugin you’re running encountered a E_NOTICE on line 600 of src/includes/classes/constants.inc.php.

    If you can get back to us on the questions above, we’re more than happy to troubleshoot further.

    Thanks!
    – Brad

    Thread Starter Moe Joe

    (@moe-joe)

    Hi Brad,
    Thank you for your quick response on this. Here are a couple of answers to your questions.

    Is this your first time trying a backup, or has it worked previously and you’re just now getting this?

    This is the first time doing a backup.

    Which hosting company do you host your website with?

    Dreamhost is the hosting company. I will go to support on there and see if they can help me.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @moe-joe,

    We’ve been troubleshooting with DreamHost for a little while now. Can you review this article and see if it helps?

    https://www.boldgrid.com/support/total-upkeep/dreamhost-without-fastcgi/

    Basically, I’d like to see if you can try running your environment in PHP 7.3 (without FastCGI active).

    Thanks!
    – Brad

    Thread Starter Moe Joe

    (@moe-joe)

    Hi Brad,
    Thank you again for your quick response. I did finally get it going tonight. I am using PHP 7.3 FastCGI and I was going to change it to without if it didn’t work this time, but it did work! What I did is add some values to my php.ini (phprc) file

    upload_max_filesize = 100M
post_max_size = 105M
max_execution_time = 500
max_input_time = 500
memory_limit = 500M

    There was also an update on the Total Upkeep plugin today, so I am unsure what exactly fixed it.

    Again I thank you for your time and the great plugin. I am so happy it works.
    Thanks!
    MJ

Viewing 4 replies - 1 through 4 (of 4 total)
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