php upgrade

  • Resolved andytwonames

    (@andytwonames)


    7 months, 1 week ago

    I’m up to my neck in it.

    I have a live site running 5.3.17 PHP version is 7.1.33 multiple plugins are also out of date.

    I have used updraft to take a copy of the live site. The backup completes without error. I take those files and use them to restore to a WP installation on a different hosting platform running the same PHP version. I posted recently that I was having trouble.

    I used the insanity technique (do the same thing repeatedly expecting different results) ad eventually, it worked. I then went through, piece by piece updting plugins and then updated WP to the latest version.

    All seems fine.

    Then I went to my server plesk control panel and updated PHP to the latest version.

    Now the site gives me “There has been a critical error on this website.”

    Back to plesk and change PHP back – still the same error.

    What should I have done? or how can I fix it please?

Viewing 8 replies - 1 through 8 (of 8 total)

  • The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://www.ads-software.com/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

    Thread Starter andytwonames

    (@andytwonames)

    @threadi thank you.

    I’ve got something odd going on with my server. The site is working. control panel says Im on php 8 but when I run
    phpversion() it still reports 7.1.33

    I’m confused and I’m going to bed for a sulk

    Moderator James Huff

    (@macmanx)

    It’s entirely possible on some server configurations to specify a PHP version for a specific site while the server’s default is a different version.

    What do you see reported for the PHP version at Tools > Site Health > Info > Server in your site’s Dashboard? That’s what matters. ??

    If you still can’t access your Dashboard, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    This has to do with the server configuration. If phpinfo() shows this information, then it is set that way. You would have to check whether there is a second setting for this in the hosting and otherwise contact your hoster’s support about it.

    Thread Starter andytwonames

    (@andytwonames)

    Hi @threadi and @macmanx

    Sorry for the drip feedof responses. I’m dealing with this stuff as and when I have time and energy. Both in short supply.

    Using the article suggested above, I disabled all plugins by renamng the plugins directory and then going to the /wp-admin/plugins.php url. I could then see the site.

    I changed the plugin directory name back and I can STILL see my site.

    I don’t get what’s going on.

    Moderator James Huff

    (@macmanx)

    At least that’s fixed. ??

    What do you see reported for the PHP version at Tools > Site Health > Info > Server in your site’s Dashboard?

    Thread Starter andytwonames

    (@andytwonames)

    I appear to be on 8.2.18

    Moderator James Huff

    (@macmanx)

    Excellent, sounds like it all worked out in the end, somehow. ??

Viewing 8 replies - 1 through 8 (of 8 total)
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