PHP version stuck on 7.1.3

  • Resolved xxjergerxx

    (@xxjergerxx)


    4 years, 2 months ago

    A few months ago SG Optimizer had a built in setting that let you downgrade php versions (manual setting), which we needed to do 7.1.3

    However newer versions of the plugin removed this feature, it has to be handled in the panel on siteground’s website, great!

    However we have upgraded on siteground to 7.3.2 on siteground (web host), however its stuck on 7.1.3 on wordpress.

    “Webserver” on siteground’s website shows 7.3.2 in “php site admin”.

    I think its keeping old settings from sg optimizer and overriding siteground’s new method. Please help fix!

    sg optimizer displays the warning:
    “YOU ARE CURRENTLY RUNNING ON PHP 7.1 MANUAL.
    If you want to change your PHP setup and version, please login to Site Tools and use the DEVS -> PHP Manager tool. It will allow you to select PHP version and whether you want to change it manually or leave it to us to manage it for you”

    we check this and its 7.3.2. However our php plugin and health check both show 7.1.3 .

    • This topic was modified 4 years, 2 months ago by xxjergerxx.
    • This topic was modified 4 years, 2 months ago by xxjergerxx.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Check for any .htaccess files in the root directory for that website that manually switch the active version. Generally, the tool changes those but in case it was protected or didn’t have rights to modify it might have failed to do so.

    If you keep having issues with that, please contact SG Support via the Help Desk in your Client Area.

    Thread Starter xxjergerxx

    (@xxjergerxx)

    @hristo-sg can you give any commands i could add to the htaccess file to make it update php version for sg optimizer?

    there are sg optimizer comments, with no commands in ht access, just commented out place holders.

    My assumption is there is a conflict then with wordfence, however I disabled wordfence + sg optimizer and it would not change. When I uninstalled sg optimizer, reinstalled it, it kept all of the settings.

    I really think something is not triggering from sg optimizer, it would be awesome if you could pass anything else on to try.

    Thread Starter xxjergerxx

    (@xxjergerxx)

    @hristo-sg any insight on which commands I could implement in HT ACCESS to mimic sg optimizer? I am not having any issues with other plugins accessing htaccess and can modify it. I think this is a bug with the plugin , but would like to see how the plugin would implement any php specific items in to htaccess if you could share an example thanks!

    ideal php: 7.3.2 (from 7.1.3)

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Please, use the PHP Version manager in cPanel or Site Tools to switch versions for that site.

    Plugins can’t conflict with the account management tool ??

    Thread Starter xxjergerxx

    (@xxjergerxx)

    @hristo-sg

    we worked with siteground, they helped have us add:
    AddHandler application/x-httpd-php73 .php

    to htaccess.

    The PHP WordPress check tool displays:
    “Running PHP version: 7.3.23”

    however sg optimizer still says:
    “YOU ARE CURRENTLY RUNNING ON PHP 7.1 MANUAL.
    If you want to change your PHP setup and version, please login to Site Tools and use the DEVS -> PHP Manager tool. It will allow you to select PHP version and whether you want to change it manually or leave it to us to manage it for you”

    My concern is this is a bug in the plugin itself, can you check again? We confirmed with siteground our hosting configuration settings are correct in the online panels and also on 7.3.23. Possibly an old setting in the plugin is causing an add behavior.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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