PHP Warning Licenser.php inaccessible

  • Resolved physioparadigme

    (@physioparadigme)


    3 years, 5 months ago

    Hi,
    My website https://www.comprendresondos.fr is hosted by Kinsta and of course powered by WordPress. Kinsta brought to my attention a PHP warning that is constantly reported in the error log.

    ” *76083 FastCGI sent in stderr: "PHP message: PHP Warning: is_file(): open_basedir restriction in effect. File(/src/Modules/Licenser.php) is not within the allowed path(s): (/www/comprendresondos_523/public:/www/comprendresondos_523/mysqleditor:/www/comprendresondos_523/web:/www/comprendresondos_523/deploy:/www/comprendresondos_523/deployment:/www/comprendresondos_523/deployments:/usr/share:/tmp) in /www/comprendresondos_523/public/wp-content/themes/hestia/vendor/codeinwp/themeisle-sdk/load.php on line 27" while reading response header from upstream, client: 92.151.58.119, server: comprendresondos.fr, request: "POST /wp-admin/admin-ajax.php HTTP/1.0", upstream: "fastcgi://unix:/var/run/php7.4-fpm-comprendresondos.sock:", host: "comprendresondos.fr", referrer: "https://comprendresondos.fr/wp-admin/plugins.php" ”

    The Kinsta support explained to me that it means that “the hestia theme is trying to load something from /src instead of a relative path to my WordPress” , and that “the path for the Licenser.php module will need to be adjusted to fix that PHP warning “.

    For sure you would have sorted it out yourselves, I just don’t have my own words to describe it, lacking technical knowledge.

    Can you help me fix this problem ?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

  • Have the same issue with Hestia. My website still shows but has this warning displayed. Also most changes in WordPress like updating and editing are broke. Hope this gets some attention.

    Mat

    (@mateithemeisle)

    Hello @physioparadigme,

    Thank you for using Hestia and for reaching out! I have accessed your website and saw no such error in the console log. Have you managed to fix it?

    If not then, you can try and follow the instructions detailed here as this is related to the hosting company, not the theme itself.

    What is happening is that this restriction is basically a security measure that prevents a user on a webserver to access files and folders that belong to other users.

    Please let us know if this worked out for you!

    Thank you and have an amazing day!

    • This reply was modified 3 years, 4 months ago by Mat.

    @mateithemeisle Hi Mat. I saw your response about @physioparadigme ‘s website. I managed to ‘fix’ this. My hosting provider has one option under PHP settings aside from PHP version; ‘display errors’. I just turned it off and the message disappeared. My understanding of PHP is zero, so can’t explain it, but it works. No idea how to implement the instructions in the link so not going to bother. Hopefully its fine now. Thanks for the reply /feedback.

    Hi, @daverius!

    We are glad to hear your issue was solved!

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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