php_system.ERROR: E_ERROR: array

Hey Xcloner, I need some help here. Backup is not working.

Hello,

Have you tried to uninstall XCloner and install it back and see if helps ?

Tried it, didn’t help. It stops at what seems to be a random place each time, always giving me a error 500. Here’s the error in the the lastest debug log (error + two successful lines):

[2022-11-17 10:44:13] php_system.ERROR: E_ERROR: array ( ‘type’ => 1, ‘message’ => ‘Uncaught RuntimeException: SplFileInfo::getType(): Lstat failed for /var/www/worldofsuperyachts.com/wp-content/backups-swMeh//.xcloner/index.html in /var/www/worldofsuperyachts.com/wp-content/plugins/xcloner-backup-and-restore/vendor/league/flysystem/src/Adapter/Local.php:509 Stack trace: #0 /var/www/worldofsuperyachts.com/wp-content/plugins/xcloner-backup-and-restore/vendor/league/flysystem/src/Adapter/Local.php(509): SplFileInfo->getType() #1 /var/www/worldofsuperyachts.com/wp-content/plugins/xcloner-backup-and-restore/vendor/league/flysystem/src/Adapter/Local.php(452): League\\Flysystem\\Adapter\\Local->mapFileInfo() #2 /var/www/worldofsuperyachts.com/wp-content/plugins/xcloner-backup-and-restore/vendor/league/flysystem/src/Adapter/Local.php(305): League\\Flysystem\\Adapter\\Local->normalizeFileInfo() #3 /var/www/worldofsuperyachts.com/wp-content/plugins/xcloner-backup-and-restore/vendor/league/flysystem/src/Filesystem.php(357): League\\Flysystem\\Adapter\\Local->getMetadata() #4 /var/www/worldofsuperyachts.com/wp-‘, ‘file’ => ‘/var/www/worldofsuperyachts.com/wp-content/plugins/xcloner-backup-and-restore/vendor/league/flysystem/src/Adapter/Local.php’, ‘line’ => 509, ) [] []
[2022-11-17 10:44:13] xcloner_file_system.INFO: Adding wp-includes/sodium_compat/src/Core32/Curve25519/Ge/Precomp.php to the filesystem list [“FILESYSTEM SCAN”,”INCLUDE”] []
[2022-11-17 10:44:13] xcloner_file_system.INFO: Adding wp-includes/sodium_compat/src/Core32/Curve25519/Ge/P3.php to the filesystem list [“FILESYSTEM SCAN”,”INCLUDE”] []

• This reply was modified 2 years ago by webarkitekterne.

The lack of support on this, is forcing us to use another backup plugin (on all our sites). Too bad really as we really liked xcloner, but backup is such an essential and important function that we need to trust we can get support.

Hello,

Sorry for the inconvenience, we are currently investigating this issue as it seems to be something happening just for some cases.

Can you please check with your hosting company if you have an open_basedir restriction active on your website server?

Where would we look for this setting? PHP, Litespeed, …?

I can add to this more issue: On our other sites (hosted on the same server), a normal backup of about 300mb site, get’s up to 15gb (before I cancelled the manual backup process). Something is very wrong.

Hello,

Please keep one issue per post as required, regarding open_basedir, you should contact your hosting company and ask them if they have ny restrictions for open_basedir, that a PHP setting

We host ourself and we haven’t changed anything for quite some time. Looking at the PHP settings the open_basedir has no value (PHP Version 7.4.33).

Any news on this issue?

Hello,

We are still investigating this issue as it seems it’s not something general but something which happens just in some environments.

Thanks for your patience and sorry for the inconvenience.

Today we saw an update to this plugin and we tested to see if the backup worked again. It did. We haven’t restored and verified the backup yet.

Guys, it’s behaving weirdly again. We can not trust this backup plugin, which is a same. A normal backup should be about 1 gb. What you see here is strange and worrying : https://worldofsuperyachts.com/wp-content/uploads/2022/12/cerber-bu-strange.jpg