Physical orders are automatically marked as Complete and skip Processing status

  • Resolved davidisenoi

    (@davidisenoi)


    3 years, 2 months ago

    Physical orders automatically skip the “Processing” status and are marked as “Complete”. From what I’ve read this should happen only to Virtual & Digital orders. (Yes, I checked and made sure that the “Virtual” and “Digital” option boxes are ticked off. I need physical orders to have the “Processing” status as they come in first. How can I solve this?

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  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @davidisenoi,

    I would recommend that you first check whether you’re using a plugin/code to automatically change orders to the completed status.

    If you’re not using such a plugin or code, there’s potentially a plugin/theme conflict that’s causing an erroneous order status change. In this case, you’ll want to do a conflict test to see if you can identify the culprit. Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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