Pics are missing on front end

  • startechmarketing

    (@startechmarketing)


    1 year ago

    Hi I have the same issue https://www.ads-software.com/support/topic/phoenix-media-rename-just-killed-my-pics/

    I use wp-optimize to compress images and create Webp versions

    When I rename a pic then I go to the page where the pic is, the pic is missing I tried on 3 sites (one is a test site) and it does the same for any pics I rename, I am afraid to use this for all pics

    I also have rank math and saw all your other issues

    I also use WPML but I keep images in one langague I don’t use media translation to create a copy

    I list my plugins below I use a Vantam Theme

    name	status	update	version
3d-flipbook-dflip-lite	active	none	2.0.86
add-to-any	active	none	1.8.9
admin-menu-editor	active	none	1.12
advanced-ads	active	none	1.47.5
beaver-builder-lite-version	active	none	2.7.3.2
tuxedo-big-file-uploads	active	none	2.1.2
bulletproof-security	active	none	6.9
classic-widgets	active	none	0.3
click-to-chat-for-whatsapp	active	none	3.30.1
complianz-gdpr	active	none	6.5.5
conditionally-display-featured-image-on-singular-pages	active	none	3.1.1
convertkit	active	none	2.3.8
counter-visitor-for-woocommerce	active	none	1.3.5
disable-dashboard-for-woocommerce	active	none	3.4.2
download-manager	active	none	3.2.82
email-address-encoder	active	none	1.0.22
fish-and-ships	active	none	1.4.16
flying-scripts	active	none	1.2.3
google-listings-and-ads	active	none	2.5.12
hurrytimer	active	none	2.9.2
jetpack	active	none	12.8.1
megamenu	active	none	3.2.4
modula-best-grid-gallery	active	available	2.7.8
modula	active	none	2.6.3
perfmatters	active	version higher than expected	2.1.3
postpage-specific-custom-css	active	none	0.2.4
prime-mover	active	none	1.9.2
product-page-shipping-calculator-for-woocommerce	active	none	1.3.47
woo-product-slider	active	none	2.6.9
seo-by-rank-math	active	none	1.0.206
seo-by-rank-math-pro	active	none	3.0.39
really-simple-ssl	active	none	7.2.0
sidebar-manager	active	none	1.1.8
simple-cloudflare-turnstile	active	none	1.25.0
google-site-kit	active	none	1.114.0
revslider	active	none	6.6.18
wt-smart-coupons-for-woocommerce	active	none	1.5.2
smart-manager-for-wp-e-commerce	active	available	8.22.0
the-events-calendar	active	none	6.2.8.1
updraftplus	active	none	1.23.12
vamtam-elements-b	active	none	1.22.2
vamtam-offline-jetpack	active	none	1.0.0
wc-builder	active	none	1.0.18
woocommerce	active	none	8.3.1
woocommerce-brands	active	available	1.6.61
woocommerce-direct-checkout	active	none	3.3.0
woocommerce-lead-time	active	none	2.0.7
woocommerce-services	active	none	2.4.0
wordfence	active	none	7.10.7
wp-file-upload	active	none	4.24.1
wp-optimize	active	none	3.2.22
js_composer	active	none	7.2
wpcode-premium	active	none	2.1.5.1
wp-downgrade	active	none	1.2.6
wpforms-lite	active	none	1.8.4.1
wpml-wpforms	active	none	0.3.6
sitepress-multilingual-cms	active	none	4.6.7
wpml-string-translation	active	none	3.2.8
wps-hide-login	active	none	1.9.9
yith-activator	active	none	1.4
yith-woocommerce-request-a-quote-premium	active	none	4.17.0
yith-woocommerce-ajax-navigation	active	none	4.28.0
yith-woocommerce-advanced-product-options-premium	active	none	4.2.1
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author crossi72

    (@crossi72)

    Hi @startechmarketing,
    I’ll try to reproduce your issue as soon as possible, but you have quite a lot of active plugins, so it will be difficult to recreate the same configuration.

    I see that you use wp-downgrade: which version of WordPress core are you using?

    Thank you for reporting
    C.

    Thread Starter startechmarketing

    (@startechmarketing)

    yes on this one website because of some wordpress bugs v 6.2.2 because when we went to 6.4 series and 6.3 it crashed this site, but the other websites have other pluings and they have not downgraded wordpress

    Thread Starter startechmarketing

    (@startechmarketing)

    sorry we didnt downgrade current version is 6.4.1

    Plugin Author crossi72

    (@crossi72)

    Thanks for the information, this way I have one less test to do ??

    Thread Starter startechmarketing

    (@startechmarketing)

    You welcome, I see a test on one site that the change in the pic name results in a new file and the old file is still there . Is that how it works ?

    Plugin Author crossi72

    (@crossi72)

    No: if everything works, the old file is removed from the server.

    It seems that some of your plugins has some compatibility issue with Phoenix Media Rename, I’m still testing your plugins to find the one that causes the issue and resolve it.

    Thank you for the info.
    C.

    Plugin Author crossi72

    (@crossi72)

    Hi @startechmarketing,
    I’ve found the source of the problem: Beaver Builder doesn’t update page content when a file is renamed.

    I don’t know where Beaver Builder stores the page information and the support team doesn’t have a public email address for support questions, they accept only tickets from registered users.

    Can you open a ticket requesting their support to resolve the issue? They can use the custom action exposed by Phoenix Media Rename (documented here: https://www.eurosoftlab.com/en/phoenix-media-rename/#third-party) to update their content when someone renames a file.

    I’ll try to resolve the issue on my side, but I don’t know if this will be possible without the help of Beaver Builder support team.

    C.

    Plugin Author crossi72

    (@crossi72)

    Hi @startechmarketing,
    I just released version 3.11.6 that adds compatibility with Beaver Builder Lite

    Let me know if you find other issues.
    C.

Viewing 8 replies - 1 through 8 (of 8 total)
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