• Resolved KathrynBassett

    (@kathrynbassett)


    There’s been a problem that several updates of twenty-ten has not cleared up. I go to insert media in a post and see this:

    https://www.dropbox.com/s/iiv7wdjm0nog9qk/1.jpg

    For some reason, the pictures I upload no longer show up. The ones you see parts of, are pictures I uploaded in 2008, but so is the one “selected”. But as you can see by the capture below, it not only doesn’t show the picture in the media library, but when inserting, it doesn’t show there either.

    https://www.dropbox.com/s/at4zvrd7ame1lbr/2.jpg

    But if I choose one of the pictures visible in the library, it does show up.

    https://www.dropbox.com/s/3emy1qlqeqq38ct/3.jpg

    Besides the 2008 media which partly show, and partly don’t, there are some from 2012, and one I uploaded this year none of which show. Any clues what’s causing this problem?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jess

    (@jcull76)

    I don’t think this is a theme problem – sounds like a plugin conflict with the media library.

    Have you tried ALL of the basic troubleshooting steps?

    • flush any caching plugins you might be running, as well as server and/or browser caches.
    • deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). Sometimes, an apparently inactive plugin can still cause problems.
    • If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read this page if you need help).
    • switch to the Twenty Eleven theme to rule out any theme-specific problems.
    • If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentyeleven. That will force your site to use it.
    • manual upgrade. When all else fails, download a fresh copy of the latest.zip file of 3.5 (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.
    • check the Master List to see if you’re experiencing a known issue: https://www.ads-software.com/support/topic/troubleshooting-wordpress-35-master-list
    Thread Starter KathrynBassett

    (@kathrynbassett)

    >> ” flush any caching plugins…”

    I know how to flush browsers etc, but what is meant by this?

    >> ” deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). Sometimes, an apparently inactive plugin can still cause problems”
    “switch to the Twenty Eleven theme to rule out any theme-specific problems”

    There are 6 blogs that all use Twenty Eleven, and all have the same 7 plugins active (after I disabled ones I wasn’t using):
    Akismet https://akismet.com/
    Automatic Links https://www.superann.com/2009/03/04/wordpress-automatic-links-plugin/
    BackUpWordPress https://hmn.md/blog/2011/05/09/backupwordpress/
    Collapsing Archives – plug-in site is a dead url, but the plug-in still works
    Fast Secure Contact Form https://www.fastsecurecontactform.com/
    Google Search widget https://automattic.com/
    My Link Order https://geekyweekly.com/mylinkorder/

    Only 1 of the 6 blogs is giving me a problem. The other 5 blogs behave the way they are supposed to.

    I’m on a list where someone said:
    > Well the first thing that strikes me is this probably isn’t WP’s fault.
    > The second thing, “is the file in its directory’. So I would use FTP to check.
    > If it is not, this probably means something deleted them (a bad upgrade?
    > Server hiccup?) they are not being named correctly (seems unlikely).
    > Check your file permissions at the server and the file paths (absolute and
    > relative).

    Now I think we are on to something.
    In this screen capture: https://www.dropbox.com/s/iiv7wdjm0nog9qk/1.jpg the pirate pictures that are the only ones showing, are visible via ftp in the following directory:
    wordpress/wp-content/uploads/2008/02

    Of the non-visable ones, the others that are 2008 are August but there is no 2008/08 folder. And there are no 2012 or 2013 folders for the ones that are 2012 and 2013.

    I’ve tried both the drag/drop method of uploading the jpgs and the browse to location method. Something is obviously keeping WP from creating the upload directories in which to store the jpgs.

    Thread Starter KathrynBassett

    (@kathrynbassett)

    I said 6 blogs that all use Twenty Eleven and I meant 6 blogs that all use Twenty Ten.

    Jess

    (@jcull76)

    Did you try disabling all of the plugins and then uploading an image? Disabling all plugins is a standard troubleshooting test. It doesn’t matter if you have other sites using the same configuration – there’s obviously something wrong with this one.

    Once you have run that test, if you’re still having problems, I suggest you do a manual upgrade of WordPress.

    https://codex.www.ads-software.com/Updating_WordPress#Manual_Update

    Thread Starter KathrynBassett

    (@kathrynbassett)

    Turns out I didn’t need to disable them. On the other list I mentioned, someone said:

    > Look in the backend of WP under Settings, Media. Depending on what
    > version of WordPress you are using there will either be just a checkbox
    > “Organize my uploads into month- and year-based folders” or a path
    > where you can set it.

    I looked at the Media Settings as suggested and where it says “Store uploads in this folder” it had a really long path similar to /../../../../ etc and underneath it said “Default is wp-content/uploads”. So I changed it to that (wp-content/uploads), and that did the trick!

    No idea how that /../../../../ etc got there, as I didn’t do it. But it must have happened a long time ago.

Viewing 5 replies - 1 through 5 (of 5 total)
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