Pictures not uploading

  • Resolved Katrina

    (@katrinajenehotmailcom)


    7 years, 11 months ago

    I can’t get new pictures to upload to my site. I have cleared the cache. I have turned off and on all the plug ins, both in bulk and individually. Pictures will not upload. They start to upload. Then the process freezes, and will stay frozen for hours. The screen doesn’t freeze. I can navigate away from the screen and back again, but no progress is made, the picture remains un-loaded to my website.

    It does this:

    Screen shot of what my website does when NOT loading my pictures

    Help please!
    Katrina

Viewing 6 replies - 1 through 6 (of 6 total)
  • lisa

    (@contentiskey)

    can you share a link to your website?
    can you see any images in your uploads folder? (do you have access to your site files via FTP?)
    (i am unable to see the screenshot you shared)

    Were you able to upload pictures before and all of a sudden can’t? Or is this a new site?

    1. Try a Different Browser: Our service usually works perfectly with most flavors of Firefox, Safari, Chrome and Internet Explorer. But if clearing the cache doesn’t help out, switching to any other browser than the one you’re currently using may be the way to go.
    If you’re not sure which browser you’re using now, take a look at Google’s excellent whatbrowser.org. It’ll tell you which browser you’re using right now and even allow you to update it to the newest version (should there be a newer version than the one you’re using).

    2. Check Your Browser Extensions: Most browsers allow you to install third-party extensions that “add” functionality to the browser. Some extensions are useful. Many are not.
    You may have installed an extension to your browser without even knowing it and some extensions can interfere with programs like ours. So it can’t hurt to open up the settings for your browser extensions and turn any / all off them to see if this allows you to upload images without trouble.

    Ethan Stark
    [link redacted]

    Thread Starter Katrina

    (@katrinajenehotmailcom)

    I was able to upload pictures before. The website is https://www.damaskraven.com

    Yes, I can access my site through FTP. Trying different browser now

    Thread Starter Katrina

    (@katrinajenehotmailcom)

    And holy crap, that worked! Went to Firefox, and it loaded no problem. Thank you!

    You are always welcome.

Viewing 6 replies - 1 through 6 (of 6 total)
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