Pinnacle Theme update has crashed site

Update

I have backed up the site and reinstalled version 1.4.7 and this has corrected the problem.

Updating the site theme now is a problem for the site. Is this issue one that has been reported before and is being looked into or is there any help available that will allow me to keep using this theme. ?

Are there security issues to worry about if I remain on the original 1.4.7 theme.

Regards

Kev

Hey,

this is the first instance of this that I’ve heard of. Did you see any errors when the update failed?

I’ll send this over to the theme developer.

-Kevin

Hey,
very little changed from version 1.4.7 to 1.4.8 we added some small fix for a specific sever type.

Can you look in your php error logs and find out what error was happening when you updated?

Ben
Kadence Themes

Hi Guys

Sorry for the delay in posting, on UK time.
Thanks for the replies and to answer the points you both raised I installed a plugin this morning called Error log viewer. I then tried the theme update again. It has installed correctly this time ?,on the previous install attempts no error was given after installation it showed successful even though the site was reduced to a white screen home page.

I am not sure what has changed from yesterday apart from installing the error log viewer, the site is now updated and appears to be ok, I will monitor it for the rest of the day to make sure.
I hope I haven’t worried you guys to much, I am at a loss as to what has happened here.

If there are ant farther developments I will get back to you. Thanks…

Regards
Kevin

Hi

I have an update I hope you can help ?.
My last message stated that I managed to install the update but I am afraid that was only temporary. Later in the day I wanted to clean up a couple of posts and one of them I deleted. That deletion triggered the site to go down again. Again I updated the site with an earlier version of the theme ( theme only) and again the site was put back into operation.

Kadence Themes asked if I could post any PHP error logs, I have managed to get them today…….

/home/creat651/public_html/wp-admin/error_log
/home/creat651/public_html/wp-includes/error_log
/home/creat651/public_html/error_log
/home/creat651/public_html/wp-content/themes/twentyfourteen/error_log
/home/creat651/public_html/wp-content/updraft/themes-old/twentyfourteen/error_log
/home/creat651/public_html/wp-content/plugins/error_log

I hope these help to identify the problem as I am starting to have cold sweats

Regards
Kevin

Hey,
Those urls just point to error logs on your site. *none of which happen to target the theme directly
But you would need to open those logs to see what is inside them. Typically a hosting provider would be able to really offer some help here telling you what you need to know.

Kadence Themes

Ok thank you i have asked if they would do that.
I will get back to you if it is necessary.

Many thanks
Kevin

Hello

A couple of weeks ago I opened a post regarding the Pinnacle theme and that it seemed to be involved with an error that was reducing my Front page to white screen.

The problem has been ongoing but very intermittent, the theme is updated now and I have some farther information that I hope you will be able to advise me on how to go forward.

I have firstly had to turn off off three plugins, WP Content Copy Protection & No Right Click, WP Fastest Cache, WP ImageEngine. Any of these turned on at this time again produces the fault in question (White screen)

This error though may be more important….

On my appearance tab – themes I am receiving this error….

Your theme (Pinnacle) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

These are the results of this error…

WordPress environment
Home URL: https://creative-spirit.co.uk
Site URL: https://creative-spirit.co.uk
WC version: 3.0.1
Log directory writable: /home/creat651/public_html/wp-content/uploads/wc-logs/
WP version: 4.7.3
WP multisite: –
WP memory limit: 128 MB
WP debug mode: –
WP cron:
Language: en_GB
Server environment
Server info: Apache
PHP version: 5.6.28
PHP post max size: 64 MB
PHP time limit: 30
PHP max input vars: 1000
cURL version: 7.38.0, OpenSSL/1.0.1e
SUHOSIN installed:
MySQL version: 5.6.33
Max upload size: 64 MB
Default timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte string:
Remote post:
Remote get:
Database
WC database version: 3.0.1
Database prefix wphp_
woocommerce_sessions
woocommerce_api_keys
woocommerce_attribute_taxonomies
woocommerce_downloadable_product_permissions
woocommerce_order_items
woocommerce_order_itemmeta
woocommerce_tax_rates
woocommerce_tax_rate_locations
woocommerce_shipping_zones
woocommerce_shipping_zone_locations
woocommerce_shipping_zone_methods
woocommerce_payment_tokens
woocommerce_payment_tokenmeta
MaxMind GeoIP database: /home/creat651/public_html/wp-content/uploads/GeoIP.dat
Security
Secure connection (HTTPS): Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors
Active plugins (18)
Shield Security by iControlWP – 5.8.1
Akismet Anti-Spam by Automattic – 3.3
All 404 Redirect to Homepage by Fakhri Alsadi – 1.7
Autoptimize by Frank Goossens (futtta) – 2.1.0
Google Tag Manager for WordPress by Thomas Geiger – 1.5.1
Easy Video Player by naa986 – 1.1.6
Google Analytics for WordPress by MonsterInsights by MonsterInsights – 6.1.6
Google Sitemap by BestWebSoft by BestWebSoft – 3.0.8
Insert Headers and Footers by WPBeginner – 1.4.2
PayPal for WooCommerce by Angell EYE – 1.3.3
Photo Gallery by WebDorado – 1.3.36
Simple Tags by Amaury BALMER – 2.4.6
Social Share Buttons by Supsystic by supsystic.com – 1.7.9
UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.12.40
Kadence Toolkit by Kadence Themes – 4.3
WooCommerce by Automattic – 3.0.1
Yoast SEO by Team Yoast – 4.5
WP Smush by WPMU DEV – 2.6.2
Settings
API enabled:
Force SSL: –
Currency GBP (￡)
Currency position left
Thousand separator ,
Decimal separator .
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
WC pages
Shop base: #231 – /shop/
Basket: #232 – /basket/
Checkout: #233 – /checkout/
My account: Page visibility should be public
Theme
Name: Pinnacle
Version: 1.5.1
Author URL: https://www.kadencethemes.com/
Child theme: – If you’re modifying WooCommerce on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to create a child theme
WooCommerce support:
Templates
Overrides pinnacle/woocommerce/archive-product.php,
pinnacle/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0,
pinnacle/woocommerce/content-product_cat.php,
pinnacle/woocommerce/content-single-product.php,
pinnacle/woocommerce/loop/loop-end.php,
pinnacle/woocommerce/loop/loop-start.php,
pinnacle/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0,
pinnacle/woocommerce/loop/sale-flash.php,
pinnacle/product-searchform.php,
pinnacle/woocommerce/single-product/add-to-cart/variable.php,
pinnacle/woocommerce/single-product/product-image.php,
pinnacle/woocommerce/single-product/product-thumbnails.php,
pinnacle/woocommerce/single-product.php,
pinnacle/woocommerce/taxonomy-product_cat.php,
pinnacle/woocommerce/taxonomy-product_tag.php
Outdated templates: Learn how to update

I hope you can help as I am up against a wall here, All updates on the plugins are up to date at this time. The site at the moment is showing an error with the theme on the front page but appears to be functioning.

Regards
Kevin

Your theme (Pinnacle) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page.

If in doubt, check with the author of the theme.

I am in doubt

regards
Kev

I have that message too. I think it’s been there for almost a week since WooCommerce updated.

Hey,

Here is what the theme developer has to say about this from another thread:

Woocommerce updated the above templates and so did the theme. But they didn’t update the version number so as following with woocommerce we didn’t either. Then after 3.0 came out they realized they didn’t update the version number so in version 3.0.1 they change those file version numbers to what they should have been all along which is 3.0.

So whats important to note is that ht theme files are actually all updated. You won’t have any issues as a result of that notice. It’s just saying that the version number of the files are still back.

There will be an update out today that will simply change the version number and it will remove the notice.

You should be fine and this will go away with a new update.

-Kevin

Thank you

There was another update this morning that has cleared that message/fault on my site.

regards
Kev