Pixel

Hi @sleeneys ,

I hear your frustration, let’s have a look at whats going on!

Thank you! I have installed it but my Mac Chrome is not compatible with/for the pixel helper, so who knows if it’s working???

I have gone ahead and checked your site using the Metal Pixel helper extension, and can confirm that the Pixel has been added successfully, as seen in the screenshot below:

Regarding the incompatibility of this extension on your end, you can try checking that your Chrome browser is updated to its latest version, and if not, update this and see if the extension now works on your end.

Here is a direct link to Google Chrome. Once on that page, you can click on “I want to update Chrome”, as seen in the screenshot below:

Since the Pixel seems to have been added successfully, can you check if the products are now successfully syncing?

Cheers!

https://snipboard.io/AERX8d.jpg

Thank you so much for your help!!! My shop is still not accurate. It’s still showing items that are no longer on my website.

I’m looking more into this and the pixel is under my (FB) personal account and not my page (S’leeney’s Vintage). I would rather it be under my page, but does this matter? If I can/need to change it to my page, can I just transfer it or do I have to start all over? https://snipboard.io/uvZzSH.jpg

Also, I have two pixels. Do I need to delete one, could this be the problem? I don’t see a View Shop tab on IG.

The plugin that you suggested is great, so thank you! That’s what I used last night.

Chrome is updated, thank you! I use Safari, though. I can use Chrome if I have to.

• This reply was modified 2 years, 1 month ago by sleeneys.
• This reply was modified 2 years, 1 month ago by sleeneys.
• This reply was modified 2 years, 1 month ago by sleeneys.

Hi,

...?the pixel is under my (FB) personal account and not my page (S’leeney’s Vintage)...

You should be able to change the pixel, assuming you are the owner of the Business Manager. To get more information, please refer to this thread.

Let us know how that goes.

• This reply was modified 2 years, 1 month ago by Igor H.

Thank you so much! I believe WooCommerce has changed since this thread. https://snipboard.io/lzrCw8.jpg

Hi,

Thanks for your message.

In this case, you can uninstall and completely remove/reset Facebook for WooCommerce, more information is on our documentation below – it also explains how to remove the app from Facebook and system users:

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

Once installed again, you can use this Chrome extension,?it will help you to check that Facebook pixel is working properly.

Hello,

Thank you so much!

Nothing is working. I do not have the same options, etc etc. I want all of Facebook and Instagram deleted off of my website. I would like to have it re-added, but need to have someone else do it because the more I do, the worse it gets and nothing has worked. Every single thing that I have done has failed. The tutorials do not match what I have on my screen (options, etc). Maybe I am being too literal… Anyway, this has been/is a nightmare.

• This reply was modified 2 years, 1 month ago by sleeneys.

Hi,

I’m sorry to hear that.

To help you to investigate further, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Important: Please include a link to this forum thread in your response.

Best.

Thank you so much! I have submitted a request here (at the link you provided) and have linked this thread. My IG shop is still showing items that have not been on my website for months. So frustrating. Hopefully, this will get fixed. Otherwise, there is no point in having the FB and IG shop at all.

THANK YOU for helping me!!! ??

Hi @sleeneys

You are most welcome and hopefully, the issue will be fixed soon.

Thanks!

Yes, I hope so!!! Thank you again!