Pixel Error

  • Resolved kevinpullut

    (@kevinpullut)


    3 years, 6 months ago

    Your server is sending an invalid ip_address parameters value for your AddToCart event. This may be because there was an error in the parameter value.

    Hello is there any fix for this ?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @kevinpullut

    Thanks for reaching out to us.

    We have a similar open bug related to this. I’ve added your case in the bug report.

    For the time being it’s worth checking the following:

    • Please ensure there is no browser addons/extension blocking the FB pixel to work, you can enable only Facebook Pixel Helper for example to debug pixel on your site, and disable anything else
    • Please ensure there is no additional plugin on your site that does Facebook pixel, and also ensure there is no manual embed of Facebook pixel script

    I hope that helps!

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Pixel Error’ is closed to new replies.