Pixel no longer registering

  • Resolved SuzanCz

    (@suzancz)


    1 year, 1 month ago

    Hi! My pixel was working… and then it seems to have stopped registering. I have the Meta Pixel Helper installed and can no longer see the pixel. Apparently this happened a few months ago and I’m just now noticing.

    I have had Pixel Cat installed for years and the plugin is up to date. Ideas??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi SuzanCz,

    Thanks for your message. I will be glad to help.

    When I visit your website and use the browser Pixel Helper, I can see there is a Pixel ending in 5159. Is that your Pixel? This is what I see.

    Do you have any Facebook events created in Pixel Cat to track different what is happening on your website?

    Looking forward to your reply.

    All the best.

    Thread Starter SuzanCz

    (@suzancz)

    Fascinating! It wasn’t there this afternoon and the data says that the last time it had been triggered was 144 days ago. And yet – now it is.

    Either me playing around in Pixel Cat made a difference, or your presence scared it into responding. Haha!

    Thank you for taking a look! I appreciate it.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi SuzanCz,

    Thanks for your reply.

    Happy to hear it looks to be working for you now. If you have any further issues, don’t hesitate to get back to us.

    All the best.

    • This reply was modified 1 year, 1 month ago by gavinohanlon.
Viewing 3 replies - 1 through 3 (of 3 total)
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