Pixel Not Sending Microdata

Hi there @kaciewright!

I’m happy to help out here if I can.

I’ve got a couple of questions for you to help narrow down what’s going on here:

1. Did you have an existing pixel on your site prior to installing the plugin?
2. If not, did you install the pixel via the plugin or manually?

This extra information could help us narrow things down and better assist you, so I appreciate it!

Hello,

The website is brand-new and just went live last week. I installed the pixel via this plugin.

Site: housermouthpiece.net

Hello again @kaciewright!

Thanks for the answers. To move this forward, can you please provide us the following information:

1. Your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

2. Is your site connected to Facebook currently? If so, you should see all the id’s and names of the page, catalog, and business at WooCommerce > Facebook.

3. Are the products set to “sync and show,” as described here: https://docs.woocommerce.com/document/facebook-for-woocommerce/#section-6 ?

4. If the answer to the above two questions is “yes,” can you turn on debug logging and trigger a sync by making a product update? Then, check the facebook logs by going to WooCommerce > Status > Logs in your dashboard, opening the dropdown by the “View” button, and finding the facebook logs there. Once you find the one from today, could you copy the contents of the log into https://pastebin.com/, click “Create new paste,” and then share the link so that we could take a look?

5. Can you send us a screenshot of the Facebook “meta box” on the edit product screen? This is the section on the right side that shows information about the product on Facebook. When properly synced, it displays the Facebook item id which is a direct link to the product on the Facebook shop page. When not synced, it says “not yet synced,” and when incorrectly synced, it might list the variation id, but not the Facebook id and link. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URLs in your reply. It works with Chrome, Firefox, Safari, and Edge.

Lastly, some other users discovered this:

– Consider reformatting your description so your items don’t use all uppercase letters as it may cause an error.
– Updating the product twice, one right after another, generated the variants IDs and then products get synced.

I’m looking forward to hearing from you about the above items to assist you further. Thanks!

Hi @kaciewright

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thanks,

Hi,

I have the same issue and followed the steps as mentioned. Can you please support me to get this issue solved?

Thank you, Jaimie

Step 1. `
### WordPress Environment ###

WordPress address (URL): https://jbbloomstyling.com
Site address (URL): https://jbbloomstyling.com
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: YEm_
Total Database Size: 9.72MB
Database Data Size: 8.08MB
Database Index Size: 1.64MB
YEm_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
YEm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
YEm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
YEm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
YEm_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
YEm_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
YEm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
YEm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
YEm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
YEm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
YEm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
YEm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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YEm_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
YEm_options: Data: 5.05MB + Index: 0.09MB + Engine InnoDB
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YEm_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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YEm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
YEm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
YEm_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
YEm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
YEm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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### Post Type Counts ###

attachment: 75
custom_css: 1
elementor_library: 5
elementor-hf: 1
nav_menu_item: 15
page: 10
post: 1
product: 28
revision: 48
shop_order: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Claro: by Brainstorm Force – 3.0.1
Import / Export Customizer Settings: by Brainstorm Force – 1.0.4
Classic Editor: by WordPress Contributors – 1.6
Creative Mail by Constant Contact: by Constant Contact – 1.3.3
Elementor: by Elementor.com – 3.1.3
Facebook for WooCommerce: by Facebook – 2.3.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.2
Elementor – Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.5.6

Jetpack by WordPress.com: by Automattic – 9.5
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
Ultimate Addons for Elementor: by Brainstorm Force – 1.29.0
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.47

WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Stripe Gateway: by WooCommerce – 4.9.0
WooCommerce Payments: by Automattic – 2.0.0
WooCommerce Shipping & Tax: by Automattic – 1.25.8
WooCommerce: by Automattic – 5.0.0
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.7

WPForms Lite: by WPForms – 1.6.5

### Inactive Plugins (1) ###

OptinMonster: by OptinMonster Team – 2.2.0

### Dropin Plugins (2) ###

db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0.5
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #11 – /shop/
Cart: #12 – /cart/
Checkout: #13 – /checkout/
My account: #14 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: JBBLoomstyling
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.0.2 – 3.1.1 is available
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,118
Oldest: 2021-02-02 19:11:05 -0800
Newest: 2021-03-05 08:26:23 -0800

Pending: 5
Oldest: 2021-03-05 08:41:23 -0800
Newest: 2021-03-07 09:31:16 -0800

`
Step 2. yes the info is visible
step 3. Yes that’s done
Step 4. https://pastebin.com/MWr9zSuX
Step 5 https://snipboard.io/tcYlu5.jpg no facebook ID etc
https://snipboard.io/5Ej3mR.jpg has facebook ID but still not visible.

I hope you can help me to solve this issue. Thank you

@dougaitken can you help me with this issue?

Hi @jbbloomstyling,

Thanks for trying all of those steps. Did you also take a look at the 2 other threads mentioned?

https://www.ads-software.com/support/topic/this-pixels-microdata-is-incomplete-or-incorrectly-formatted-2/#post-13749768

https://www.ads-software.com/support/topic/this-pixels-microdata-is-incomplete-or-incorrectly-formatted-2/#post-13756877

Those threads have some information on how to others solved this problem.

@mikedmoore thank you! I go check it out.