Pixel not tracking purchases

On my end, it is working. It tracks the event last week but yesterday purchase, it didn’t showed up on the pixel tracking overview.

Why it didn’t appear? Is it broken? or

There a time zone or delay interval/propagation before the graph update in fb pixel tracking overview?

Thanks!

Plugin version: 2.0.1

• This reply was modified 4 years, 2 months ago by cmgeoogz.

since no one is bothered to reply i will post the same issue that am facing with wordpress

Your server is sending an invalid ip_address, user_agent parameters value for your ViewContent event. This may be because there was an error in the parameter value.

can you help am tired of asking the same qstn again and again

Hey @rkovachev , @mikemurambiwa & @cmgeoogz ,

Thank you very much for reaching out to us. Happy to help!

– @cmgeoogz : I’ll need to ask you to create a new topic as this is an active thread that has been created by another user. As you can see here, it’s against the forum’s guidelines replying on a topic created by another user as it’s possible that the issues sound quite similar, but, they can have different underlying reasons causing them, thus making it difficult to troubleshoot both of them in the same thread.

– @mikemurambiwa : I’m sorry to hear our team hasn’t reached out to you yet regarding your question. We’ve been experiencing a high support volume lately, which has definitely slowed us down. One of my colleagues will be reaching out to you as soon as possible with more information, however, as mentioned above, I can’t further assist you on this thread as it’s against the forum’s guidelines.

– @rkovachev : Thank you for creating this topic. I’ll need a bit more information in order to better understand this case. Would it be possible to let me know if you’re using only our plugin to install the pixel tracking code in your site or have you been using another plugin too?

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hi @pitbozionelos ,

I’m using only this plugin.

hi @pitbozionelos ,

Apologize for this.

Hey @rkovachev ,

Thank you very much for your response.

The “Purchase” events is triggered on WooCommerce Thank You page or when an order receives a completed payment. Would it be possible to let me know if all the orders of your site have received a completed payment? Any more more information you can share with me would be really helpful!

– @cmgeoogz No worries about it. I just wanted to make sure that you’ll receive help from our team the soonest possible. ??

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hello,

I have a confirmation page after the order. Now the pixel stops working at all pages, I don’t know what is happening with this plugin…

Here you can see one of my pages – Page

Hey @rkovachev ,

I’m sorry to hear that the pixel has stopped working on your site. Our plugin shouldn’t affect the use of the pixel – it will add the tracking code as expected but hasn’t been designed to cause any changes.

In order to further investigate, would it be possible to let me know if you were using a pixel tracking code in your site prior to adding our plugin? Also, did the tracking issues start recently?

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hey @rkovachev

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve