PIXEL PROBLEM
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We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click
I have this error on every page of my site
phygioielli.com
How to solve it?
I have also wired numbers about content view on ad manager. So it’s difficult to make reports correctlyThe page I need help with: [log in to see the link]
Viewing 12 replies - 1 through 12 (of 12 total)
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Also i have this fatal error i checked on woocommerce status log
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I understand you’re seeing the
We detected event code but the pixel has not activated for this event, so no information was sent to Facebook.notice on Facebook.This error generally occurs when the event is triggered before the pixel is initiated, however, that’s not the default behaviour of Facebook for WooCommerce extension.
I suspect a conflict might be causing this on your site. Could you please share a copy of your site’s System Status so we can understand your setup better? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Also, I checked the log you’ve shared, however, there are no errors in the log. These are just the extension event logs (not all logs mean error ??
Do let us know so we can check and help further.
Ok this is it
### WordPress Environment ### WordPress address (URL): https://phygioielli.com Site address (URL): https://phygioielli.com WC Version: 5.7.1 REST API Version: ? 5.7.1 WC Blocks Version: ? 5.7.2 Action Scheduler Version: ? 3.2.1 WC Admin Version: ? 2.6.5 Log Directory Writable: ? WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 600 MB WP Debug Mode: – WP Cron: ? Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache/2.4.29 (Ubuntu) PHP Version: 7.2.24-0ubuntu0.18.04.8 PHP Post Max Size: 32 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-0ubuntu0.18.04.1 Max Upload Size: 32 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Il tuo server non ha la classe SoapClient attiva - alcuni plugin gateway che usano SOAP potrebbero non funzionare correttamente. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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indice: 0.00MB + motore InnoDB wp_woo_wallet_transactions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_woo_wallet_transaction_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_wpam_actions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_affiliates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_affiliates_fields: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_creatives: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_impressions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_messages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_paypal_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_tracking_tokens: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_tracking_tokens_purchase_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpam_transactions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpc_comments_subscription: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_wpc_phrases: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wp_wpc_users_voted: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_yith_wcwl: Dati: 0.06MB + indice: 0.02MB + motore InnoDB wp_yith_wcwl_lists: Dati: 0.08MB + indice: 0.06MB + motore InnoDB ### Post Type Counts ### amn_exact-metrics: 1 attachment: 3278 boxzilla-box: 4 custom_css: 1 custom-css-js: 7 fpf_fields: 1 hm_custom_css: 2 hm_custom_javascript: 1 ig_campaign: 1 ig_message: 4 lty_lottery_winner: 1 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 117 oembed_cache: 1 page: 27 post: 59 product: 1339 product_variation: 18 shop_coupon: 75 shop_order: 8062 shop_order_refund: 5 slides: 2 sp_wps_shortcodes: 1 was: 1 wcct_countdown: 1 wcp_ruleset: 2 wcps: 1 wcps_layout: 6 xlwcty_thankyou: 1 yith_popup: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (21) ### FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.13.0 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.4 Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1 Facebook for WooCommerce: by Facebook – 2.6.5 Google XML Sitemaps: by Auctollo – 4.1.1 Product Videos for Woocommerce: by ApiGenius.io – 2.1.0 Scalapay Easy Installment Gateway: by Scalapay – 1.1.20 CTX Feed: by WebAppick – 4.4.26 Wiser Notify: by Wiser Notify – 1.5 Cassa Field Editor for WooCommerce: by ThemeHigh – 1.4.9 Product & Site Recensiones by Wiremo: by Wiremo – 1.4.38 WooCommerce Stripe Gateway: by WooCommerce – 5.5.0 PPOM for WooCommerce by N-MEDIA: by Najeeb Ahmad – 23.4 Woocommerce Side Cart Premium: by XootiX – 3.0 WooCommerce: by Automattic – 5.7.1 Notifier to Whatsapp: by QODR – 0.4.2 WP Database Backup: by Prashant Walke – 5.8.1 WP Fastest Cache Premium: by Emre Vona – 1.6.1 WP Fastest Cache: by Emre Vona – 0.9.4 WP Mail SMTP: by WPForms – 3.0.3 SEOPress: by SEOPress – 5.1.0 ### Inactive Plugins (10) ### CartBounty - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 7.0.6 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.7 EWWW Image Optimizer: by Exactly WWW – 6.2.5 Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.14.1 Redirection: by John Godley – 5.1.3 Simple WP Maintenance Mode: by Lucas – 1.0 Woo Discount Rules: by Flycart – 2.3.8 Woo Discount Rules PRO 2.0: by Flycart – 2.3.8 Wordfence Security: by Wordfence – 7.5.5 YITH WooCommerce Wishlist: by YITH – 3.1.1 ### Settings ### API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) lottery (lottery) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #801 - /negozio/ Carrello: #5 - /cart/ Pagamento: #6 - /checkout/ Il mio account: #671 - /my-account/ Termini e condizioni: #771 - /termini-e-condizioni/ ### Theme ### Name: PhyGioielli Theme Version: 1.0.0 Author URL: https://giulianonardi.com Child Theme: ? Parent Theme Name: Storefront Parent Theme Version: 2.8.0 – 3.9.1 è disponibile Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Completato: 22.012 Oldest: 2021-08-29 10:40:58 +0200 Newest: 2021-09-29 09:55:32 +0200 Operazione non riuscita: 22 Oldest: 2021-01-24 23:35:02 +0100 Newest: 2021-02-02 20:44:56 +0100 In attesa: 2 Oldest: 2021-09-29 10:07:55 +0200 Newest: 2021-09-29 11:44:06 +0200 ### Status report information ### Generated at: 2021-09-29 09:56:57 +02:00Also I tried do deactivate cache plug in, cart plug in and go on. But it never works
I also tried di unistall the plug in and intall it another time with a new configuration. It not works too.
Hi @paolo8913
Thank you for the System Status Report. I have checked your site, and the event data appears to be firing correctly, except that now I am seeing that the pixel is being activated on the site twice.
Link to image: https://d.pr/i/Bkexj7The Pixel Activated Multiple Times error means that a pixel with the same ID and event name was sent multiple times to Facebook. The same event should only occur once upon page loading. If the event is sent with different custom data parameters, those parameters should be aggregated into a single pixel event.
Man I disabled your plug in.
And the extension doesn’t detect any other pixel.
No pixels found on phygioielli.com. Ad and tracking blockers can prevent pixel fires.So, the problem is coming from your plug in.
Can you solve it?Hi @paolo8913,
I have used Facebook Pixel Helper Chrome extension and it shows that the pixel is fine now on your website:
One pixel found on your site
Have you been able to fix the issue on your website?
Looking forward to hearing back from you.
I’m using pixel helper too.
But it gives me same errors.If you retry, it works for you ?
I still see the same problem
We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.I haven’t any duplicated pixel
Hi @paolo8913. OK, at this point, I would recommend full conflict testing. Please try disabling all plugins except for WooCommerce and the Facebook extension, switch to a default theme, and then retest the issue. If it works correctly in this barebones configuration, reactivate your other plugins and themes one by one until the issue resurfaces. Let us know how that goes or if you have any further questions!
Hey?@paolo8913,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.
Viewing 12 replies - 1 through 12 (of 12 total)
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