Pixel Server Events (CAPI)

Hi @alecckie,

Does this plugin also serve CAPI events or do I need to install another different plugin for the server events?

The plugin does support Conversion API events, yes. You should see these appear automatically.

To check the connection, go to https://www.facebook.com/events_manager2/list/get_started

If you don’t see the connection there already, you can add it manually by using the button on that page.

For details of how to test, please see this guide.

Hello, @stephjacq ,
Thank you for your response. I did remove all other third party plugins from my woocommerce wordpress site and set the facebook pixel to work on its own.
One week of test and my pixel manager is generating errors that I am unable to solve:

1. Server Sending Invalid Match Key Parameters for ViewCategory Event – How do I sort this on the plugin when there’s no option to edit anything in there?
2. AddToCart Event missing some deduplication parameters – How do I sort this on the plugin when there’s no option to edit anything in there?
3. You’ve received xxx purchase events without prices in the last month – How do I set the currency so that it is sent with the events? I have already set the base currency in Woocommerce and I thought it should use that.

Kindly help.

Hello @alecckie

Thanks for getting back.

1. Server Sending Invalid Match Key Parameters for ViewCategory Event – How do I sort this on the plugin when there’s no option to edit anything in there?

This is a known bug that has been reported to the Facebook for WooCommerce developers. You can learn more about this bug here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

It has been discussed here before. Please check the thread for the recommended steps for getting around this issue.

2. AddToCart Event missing some deduplication parameters – How do I sort this on the plugin when there’s no option to edit anything in there?

<p>As a next step, can. you please install the Facebook Pixel Helper extension.</p>
<p>1. Visit any page with products, as that it should include the pixel. Once you do that, follow steps 2 and 3 to get the Troubleshooting option:</p>
<p><br>
Link to image: https://d.pr/i/qvpikT</p>
<p>Once you click that option, it should have a notice about your pixel and how to resolve the issue.</p>
<p>If that doesn’t help, would you please enable logging in Marketing > Facebook. Then repeat the steps to replicate the issue, and then share the log from WooCommerce > Status > Logs for us to review.</p>
<p>Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.</p>
<p>Instead of pasting the log directly here, first paste it to Pastebin or Gist. Then return to this thread and paste the link to that file here.</p>
<p>If the site has a lot of traffic, the log can grow quickly, so it’s a good idea to turn off the Facebook logging once there is sufficient data within the logs.</p>

You’ve received xxx purchase events without prices in the last month – How do I set the currency so that it is sent with the events? I have already set the base currency in Woocommerce and I thought it should use that.

Could you please check the following link and confirm if your currency is supported? Facebook’s supported currencies.