Pixelyoursite link with Wpfunnel facebook pixel setting

  • Resolved fathuddin

    (@fathuddin)


    1 year, 3 months ago

    Hi Wpfunnel teams, I have a problem with facebook pixel for ecommerce conversion site. Problem is I use Pixelyoursite as my primary plugin to track pixel. but the pixel can’t capture from the wpfunnel thankyou page after people make purchase. Then I close purchase tracking in pixelyoursite plugin then I insert pixel tracking in Wpfunnel. But the problem is pixel don’t fire correctly. example I have 10 purchase, pixel in wpfunnel only capture 4 purchase. Is it possible for me to connect with pixelyoursite for tracking because the plugin is more better to track pixel. or if wpfunnel have another way for me to settle this problem.

    just example: before this I use cartflow and it can connect with pixelyoursite plugin easily.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Rifat Ara Chowdhury

    (@rifat2104)

    Hi @fathuddin , WPFunnels isn’t compatible with the Pixelyoursite plugin yet.
    But we have the Pixel Integration feature inside our plugin.

    To proceed with this, make sure you are connecting the right Pixel id properly in WPFunnels. Here’s a guide that will help you.

    If Pixel is already connected with WPFunnels then you may remove the Pixel id from your site, clear the browser cache, and connect it again.

    After that, follow this guide to check if your Pixel is tracking the events.

    Let me know how it goes.
    If you still see issues, we’ll help you out.

    Thread Starter fathuddin

    (@fathuddin)

    hi @rifat2104 ,thanks for anwering. I have try to using wpfunnel tracking only, but the problem still happen for pixel to capture the purchase. it can’t capture well like I use wpfunnel only.

    Plugin Support Rifat Ara Chowdhury

    (@rifat2104)

    @fathuddin , Please share your Funnel link with us.
    We’ll check if Pixel in WPFunnels captures more than 4 purchases and provide you an update.

    Plugin Support Rifat Ara Chowdhury

    (@rifat2104)

    Hi @fathuddin , if you are still facing the issue, please reach us here with your funnel URL.
    We’ll help you to resolve this as soon as possible.

    For now, I am marking the thread as resolved as I didn’t hear from you.
    Thank you.

    Thread Starter fathuddin

    (@fathuddin)

    @rifat2104 I have try using what u recommended , but still have the same problem. example today, I got 7 purchase, but pixel in wpfunnel only capture 2 purchase.

    this is my funnel https://www.biovet.my

    Thread Starter fathuddin

    (@fathuddin)

    @rifat2104 Update , I think I got the root for the problem

    I check Pixel only capture people that selected Cash on delivery/hand for payment. But pixel can’t capture people that payment using payment gateway (toyyibpay) that I’m using in Malaysia.

    So conclusion is , Pixel that from WPfunnel can’t detect people who using toyyibpay / payment gateway as a payment in my ecommerce website.

    Can u check at your end why this problem happen.

    Thread Starter fathuddin

    (@fathuddin)

    Hi @rifat2104 , I have try to make a test event and this is <span style=”text-decoration: underline;”>my recording </span>
    1. After payment made, the funnel doesn;t show my thankyou page, But it go to error page.
    2. I check my test event in facebook, pixel doesnt capture the purchase event

    note : it only happen if client using payment gateway (toyyibpay)

    screenshot of error page after payment : <span style=”text-decoration: underline;”>Image </span>

    Plugin Support Rifat Ara Chowdhury

    (@rifat2104)

    Hi @fathuddin , Thank you so much for the insights regarding your Pixel issue.

    We’d request you to give us some time to check Pixel tracking for toyyibPay payment gateway.

    As you’ve reached us via support, let’s collaborate to solve this together. Thank you.

    Plugin Support Rifat Ara Chowdhury

    (@rifat2104)

    Hi @fathuddin , As we are collaborating through our support channel, I am marking the thread as resolved for now.

    You can always open a new ticket or reply to this one if you need to.
    Regards,

Viewing 9 replies - 1 through 9 (of 9 total)
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