“Place order” button actually cancels the order. (WooCommerce, Paypal)

  • Resolved danbatiste

    (@danbatiste)


    4 years ago

    On my WordPress site, I am using WooCommerce along with the plugin “WooCommerce PayPal Checkout Gateway”. Currently I am using the PayPal sandbox mode to test payments.

    When I attempt to purchase something on my site via any PayPal method, it will function correctly, allowing me to successfully pay with the pop-up PayPal window. It then sends me back to the checkout page. Everything acts normally up to this point.

    On the checkout page, the url shows as follows:
    https://mywebsite.com/checkout/?woo-paypal-return=true&token=%5Btoken removed]&PayerID=[payer ID removed]

    At this point, I’m presented with two buttons. “Cancel” and “PLACE ORDER”. “Cancel” does what I expect it to do and cancels the order. “PLACE ORDER”, however, also cancels the order.

    Upon investigation, they both redirect to the exact same url, https://mywebsite.com/cart/?wc-gateway-ppec-clear-session=1

    How can I fix this? Should the “PLACE ORDER” button really be sending the user to the same place that the “Cancel” button sends them? Any help is appreciated, I have been attempting to fix this for days now. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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