• Resolved revanslacey

    (@revanslacey)


    Perhaps the reason I haven’t been selling kilts recently isn’t Covid after all?

    The “Place order” button is there and works if a buyer selects “Direct bank transfer” but disappears (display = none) if they choose “PayPal Express”. This always used to work and I haven’t changed my PayPal password or anything. I haven’t been able to download and upgrade to the new version of WordPress though – could this be the problem?

    Any idea what’s going wrong or how to fix it?

    
    ### WordPress Environment ###
    
    Home URL: https://skilt.co.uk
    Site URL: https://skilt.co.uk
    WC Version: 3.4.2
    Log Directory Writable: ?
    WP Version: ? 4.9.16 - There is a newer version of WordPress available (5.6)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.23
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.72.0
    OpenSSL/1.1.1h
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.36-MariaDB
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.4.2
    WC Database Prefix: wprg_
    MaxMind GeoIP Database: ?
    Total Database Size: 27.76MB
    Database Data Size: 25.53MB
    Database Index Size: 2.23MB
    wprg_woocommerce_sessions: Data: 7.95MB + Index: 0.43MB
    wprg_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
    wprg_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.05MB
    wprg_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wprg_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wprg_commentmeta: Data: 0.06MB + Index: 0.03MB
    wprg_comments: Data: 0.08MB + Index: 0.03MB
    wprg_links: Data: 0.00MB + Index: 0.00MB
    wprg_options: Data: 2.02MB + Index: 0.29MB
    wprg_postmeta: Data: 6.55MB + Index: 0.68MB
    wprg_posts: Data: 4.73MB + Index: 0.50MB
    wprg_termmeta: Data: 0.01MB + Index: 0.01MB
    wprg_terms: Data: 0.02MB + Index: 0.05MB
    wprg_term_relationships: Data: 0.02MB + Index: 0.05MB
    wprg_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wprg_usermeta: Data: 0.04MB + Index: 0.03MB
    wprg_users: Data: 0.00MB + Index: 0.01MB
    wprg_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wprg_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wprg_wpml_mails: Data: 3.96MB + Index: 0.03MB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 2
    attachment: 828
    customize_changeset: 1
    custom_css: 2
    feedback: 2589
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 23
    page: 21
    post: 88
    product: 60
    product_variation: 53
    revision: 187
    shop_order: 81
    shop_order_refund: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (18) ###
    
    a3 Lazy Load: by a3rev Software – 2.4.1
    Akismet Anti-Spam: by Automattic – 4.1.7
    GDPR Cookie Consent: by WebToffee – 1.9.4
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.13.2
    Hide Page And Post Title: by Arjun Thakur – 1.5.5
    Homepage Control: by WooThemes – 2.0.3
    Jetpack by WordPress.com: by Automattic – 6.8.2
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.4
    Page Builder by SiteOrigin: by SiteOrigin – 2.11.6
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.17.10
    Storefront Product Sharing: by WooCommerce – 1.0.6
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.41
    
    W3 Total Cache: by BoldGrid – 0.15.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.10
    WooCommerce: by Automattic – 3.4.2
    WordPress Importer: by wordpressdotorg – 0.7
    WP Mail Logging: by Christian Z?ller – 1.8.5
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #4957 - /kilts-for-sale/
    Cart: #4958 - /cart/
    Checkout: #4959 - /checkout/
    My account: #4960 - /my-account/
    Terms and conditions: #8614 - /terms-conditions/
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.2.7 – 2.9.0 is available
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    There are quite a few JavaScript errors on the checkout, which would be the source of this issue.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    —–

    Tools to help you troubleshoot:

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://www.ads-software.com/plugins/health-check/

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/

    Thread Starter revanslacey

    (@revanslacey)

    Thanks for the tip. I’ll give that a go.

    Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    @revanslacey Just checking in to see if you were able to do this?

    Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter revanslacey

    (@revanslacey)

    Not resolved … I haven’t plucked up the courage to try it yet. I may need to try to find someone to help me.

    • This reply was modified 4 years, 2 months ago by revanslacey.
Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘“Place order” button disappears for PayPal Express’ is closed to new replies.