Plain text emails losing carriage returns

  • Resolved pixelshrink

    (@pixelshrink)


    2 years ago

    Recently the Admin new order plain text email has lost its carriage returns, so it’s all in one paragraph rather than each product on its own line. Has this been due to a change in WC?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Igor H

    (@ihereira)

    Hi,

    I understand that the emails are losing the carriage returns.

    As a first step, please check with your web host, they can check if there is a setting affecting the email templates. Also, another scenario is that the email template was edited.

    And a third scenario is that another plugin is affecting the normal behavior. I’d recommend to temporarily switch your site theme to Storefront and disable all plugins except WooCommerce, repeat the actions that reproduce the issue to see if it is present at this point, if not present, you can switch back the theme and then the plugins one by one until you find the cause of the issue.

    Let us know how that goes.

    Hi @pixelshrink ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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