Player doesn’t work

Fixed it!! the problem was with the dark mode. If I choose white mode, all works perfect

HI there, when you’re referring to light and dark mode do you mean the player, or is that a theme setting on your site? If it’s the player we’ll definitely look into this.

Hello! there is some kind of conflict in my wordpress sites and the plugin. in all I have the same problem:

The player does not play. And in mobile version it causes conflicts with the menu. Also the web has slowed down a lot.

When I go to configuration and save settings it is solved. But after a few hours it doesn’t work again.

I leave a sample link: https://www.mooquer.com/podcast/

Thanks a lot,
Borja

I Think that the problem is with HTML5 player because, if i choose player compact standard, all seems to be OK.

I don’t know the problem between HTML5 player & my websites.

Thanks so much,

Borja

@podcastmotor On my Mac, I seem to have no player functions in Chrome, but it works just fine in Firefox: antiochpodcast.org — the client alerted me to this . . . any thoughts?
-Steve

@podcastmotor, ack — since I’ve not heard back for a week, I deactivated all active Plugins and then re-Activated them to see if there was any conflicts — now I have: “Seriously Simple Podcasting has updated the process of managing your Subscribe/Distribution links, we recommend you download your current subscribe links by using this link.” — that link says “Secure Connection Failed”… and that is it (?).
And also, now every episode link redirects to the homepage (?!). So, not only are audio links no longer playing, the episode posts of images and text cannot be viewed — instead the click takes the user to the homepage.
Addendum: again, this is only in the Chrome browser for me — Safari and Firefox are working properly.
Please advise!
-Steve

• This reply was modified 4 years, 2 months ago by 3cstudio.

Hi @3cstudio thanks for the message and the update. We did update the way subscribe links work with the v2.4 update to give you more options and flexibility around subscribe buttons in the future. Have you gone through the upgrade process for the link setup as that Admin message indicated? That’s the first step, and if that doesn’t resolve the issue you can just update those link values in the Podcast -> Settings -> Feed Details. We cover this process in this help doc: https://support.castos.com/article/166-add-subscription-links-to-your-podcast-player

As for the playback issue you’re seeing, are you using a caching plugin on your site? If you haven’t checked out the troubleshooting steps in this help doc please take a look and let us know if any of these steps help resolve the player issue you’re seeing: https://support.castos.com/article/59-podcast-media-will-not-play-anywhere

Thanks for your response, Craig (@podcastmotor).

1. Caching: no plugin is installed; using only the host (Siteground) Dynamic Cache.

2. but that does point out a possible conflict/tissue: NGINX Direct Delivery is in use as well… I read in the Castos link you provided that I may need to “add two new rules” to the nginx config. I will try this and report back.

3. On: Podcast > Options, there is a statement: “we recommend you download your current subscribe links by using this link.” . . . ‘this link’ is connected to: /wp-admin/edit.php?post_type=podcast&page=podcast_options&export_options=true&_wpnonce=80323ce8b1 which states “Secure Connection Failed” and only has a “Try Again” button (?). This means I can’t do the second line of suggested actions: “Once you have downloaded your subscribe links, you can run the upgrade by clicking this link. You can read more about this upgrade here”
Just FYI

@podcastmotor — Update:
I found a setting in Amazon S3 that allowed me to “Enable Default Encryption”, and that immediately allowed the MP3 audio files to play in Chrome. However, now Safari and Firefox are doing that same thing… no longer will the audio file play when I click the Play option in the SSP audio player. ?? So puzzled as to it working in Chrome now but not the other browsers, which previously were working… any thoughts?
-Steve

Hi Steve, thanks for the message and the follow-up. Have you tried uploading a file directly to your WP server to test playability there (to isolate S3 as the core of the issue)?

If the files play ok from your webserver you’d have to take a closer look into the S3 settings.

That’s how I’d troubleshoot it from here. Let us know how that goes.

Thanks @podcastmotor — I ended up having to pay for S3 Support for the month — their technical support person told me I needed to establish a wildcard SSL at the host level OR use their subdomain path-style URLs directly, as that bypasses any relay-based https settings. So, I went that route and changed (find/replace) all URLs for the entire site since the wildcard SSL didn’t seem to fix the issue (even after 24-48 hours of propagation). Now all podcast URLs referring to the S3 audio files are the “long, official” URLs of the direct MP3 files instead of the former subdomain-based “pretty” URLs.
Bottom Line: It appears that the SSP player is not the originating point of the problems of playing audio files in a browser… rather, changes to the SSL configuration is typically to blame. Thanks for sticking with us on this!

OK, gotcha. Good to know where things stand as of now. I’ll mark this as resolved from our end, but if you need anything else just let us know.