Player not showing in Firefox?

Hello @jimireb,

I guess it is an issue with your browser’s cache. I’ve visited your website and the player is being loaded fine, please, look the screenshot visiting the following link:

https://wordpress.dwbooster.com/customdownloads/2017/11/04/screenshot_firefox.jpg

By the way there are some styles that are inherited from the theme active in your website because the icons for play button and audio are not the originals of plugin.

Please, clear your browser’s cache and visit the website again.

Best regards.

Thanks for the reply. I always clear the cache in any browse I am using when errors occur. This did not solve the issue or I would not have posted the topic. What version of Firefox are you using? Your menu looks completely different than mine. What type of player is in the store-is it a Java-based player? Are you aware that after version 52 Firefox stopped supporting anything other than Flash-based players?

I understand what you are saying–that some themes may not have play buttons or audio based on the theme–but if that’s the case, why would it work on some browsers but not on Firefox? Seems odd to me.

Either way-clearing the cache on my version of Firefox, 56.0.2 on Windows 10, does not solve the issue. Thanks

Hello @jimireb,

I’ve installed the same version of Firefox (56.0.2) and operative system (Windows 10), please, look the following screenshots, they were took in different computers: screenshot_firefox.png and screenshot_firefox2.png in the first computer, and screenshot_firefox3.png in the second one.

https://wordpress.dwbooster.com/customdownloads/2017/11/05/screenshot_firefox.png

https://wordpress.dwbooster.com/customdownloads/2017/11/05/screenshot_firefox2.png

https://wordpress.dwbooster.com/customdownloads/2017/11/05/screenshot_firefox3.png

Best regards.

Hi Team,

I am facing same problem on my website. https://sheckyentertainment.com/ms_song/dj-shecky-nonstop-volume-1/ ,Demo songs Icon is not showing and i am not able to play the demo. I have tried in all types of broweser. demo link was set. but nothing works.
Can you please assist.

• This reply was modified 6 years, 11 months ago by sheckyentertainment.

Hello @sheckyentertainment,

Could you send me the link to the webpage where the music store was inserted, please?

Best regards.

Below is the link to the webpage. for your advise

https://sheckyentertainment.com/ms_song/dj-shecky-nonstop-volume-1/

Hello @sheckyentertainment,

The issue is not caused by the browser, your webpage is loading multiple instances of the mediaelement library.

Please, create a ticket in my private website for checking if it is another plugin or the theme active in your website who is loading the second instance of the mediaelement.

https://musicstore.dwbooster.com/contact-us

Best regards.

Ok Noted,
I have created ticket as per above instruction.