Please check your Primary Site’s Jetpack connection

  • Resolved tourstoyou

    (@tourstoyou)


    1 year, 11 months ago

    About a week or two ago, I started seeing this message whenever I clicked the Stats button on the admin page:

    Please check your Primary Site’s Jetpack connection

    This message was displayed on a small pop-out banner in the top right corner of the page with the usual black banner. In the pop-out banner, there was also a link to my wp-admin. Otherwise, the page I was trying to view was blank. I can view other pages from my dashboard (Posts, Pages, etc) but there are a few that show this message. I also received an email concerning a recent post I made that required approval of pingbacks and couldn’t do so, but got the same blank page with the same message. I cannot chat with WP because of this issue (get a blank page with the pop-out banner), so hopefully someone here can direct me to a resolution. Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @tourstoyou

    I took a look and from this end, your Jetpack connection looks great.

    As a WordPress.com Business user, you’re entitled to live priority support. To access this, in your WordPress.com dashboard, click on the ? Icon in the upper right corner of the page. (Next to the notification bell) If you’re still having issues, that’s the quickest way to get support.

    Thread Starter tourstoyou

    (@tourstoyou)

    Yeah, this was weird… I don’t know if this will resolve the issue for everyone, but I accidentally logged out and then logged back in and all of these pages that were having issues all of sudden worked. I don’t know what triggered this issue to begin with, but at least I’ll have an idea as to how to fix it should it happen again. Thanks for helping!

    • This reply was modified 1 year, 10 months ago by tourstoyou.
    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Thanks for letting us know. I’m glad that this is resolved for you.

    I am getting the same message “Please check your Primary Site’s Jetpack connection”. I need help and can’t seem to find it the way I used to be able to live chat.

    Thread Starter tourstoyou

    (@tourstoyou)

    @reynaldocastro01 I don’t know if this will resolve this issue for your circumstance, but I logged off and signed back in and everything worked fine after, like I mentioned. You might also want to look at clearing cache/cookies.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @reynaldocastro01

    Can you try logging out and back in again? If that doesn’t work, could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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