Please ensure you entered a valid Assistant URL (404)

  • Resolved aldespin

    (@aldespin)


    2 years, 10 months ago

    Dear Support,
    I just installed the WordPress Plugin Watson Assitant. I created the Assistant (using IBM Watson Assistant Lite) and set up everything related to its capabilities (Actions, Steps, Options etc).
    Whenever I try to enter the URL and API Key in the Set Up Chatbot Menu of the WordPress Plugin, it says:

    Please ensure you entered a valid Assistant URL (404). Click here for debug information.
{
    "error": "Not Found",
    "trace": "659f9edc-f65b-4c61-a12e-b657d5fd594b",
    "code": 404
}

    I don’t feel confident I am using the correct URL and API Key. First, I took these from the credentials created initially when I started seting up my assistant (IBM Cloud). There, the URL is:

    https://api.eu-de.assistant.watson.cloud.ibm.com/instances/XXXXXXXXXXXXX

    which is not alike the example URL you have in your screenshots of the WordPress plugin (the “XXXXX…” represent my assistant ID)

    Then, as I looked up documentation, I wasn’t able to find a list of assistants on the Watson Assistant Tool-Page. Neither can I find “API Details” in the settings of my Assistant. Is this because I am using Watson Assistant Lite?

    My questions:
    – Am I using the correct URL (see above)?
    – Where can I find the API Details containing the correct URL and API Key I need to provide to the WordPress plugin?

    Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author intelahelp

    (@intelahelp)

    Hello @aldespin,

    Apparently you are using incorrect data to connect your Watson Assistant.
    To integrate the Watson Assistant service into your website, follow these steps:

    • Go to your IBM Cloud Dashboard. If nothing shows up, be patient. Sometimes it takes a while to load.
    • Click on your Watson Assistant service name in Services list.
    • Click “Launch Watson Assistant” (sample screenshot).
    • On the tool’s page go to “Assistants” tab.
    • On the Assistants tab, call the menu of your Assistant by clicking on the “threee dots” button on the right and select “Settings” in the menu (sample screenshot).
    • On the Assistant Settings tab, select “API Details” from the menu on the left.
    • Copy “Assistant URL” and “Api Key” values (sample screenshot).
    • Please fill Username field with “apikey” word.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    Hi there,
    I have the same issue here and the instructions above do not apply to lite plan and screen shots don’t open (502 Bad Gateway). In “Assistant settings” tab all you can find is Details, Dialog and Delete assistant settings, no API or any credentials needed by this plugin.

    Kind regards.

    Hi intelahelp,
    I am facing the same issue in my wordpress website. WordPress version is 5.8.1. I am using IBM Watson Assistant 0.8.33. Already a mail sent to your email address.
    Please help.

    Thanks & Regards
    Preety

    Plugin Author intelahelp

    (@intelahelp)

    Hello @aldespin, @chisl, @preety89,

    Thank you for contacting us. We are looking into this issue.

    Indeed, there was a problem with Watson Assistant Lite before. Please let us know if it is available now?

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    Plugin Author intelahelp

    (@intelahelp)

    Hello, @aldespin, @chisl, @preety89,

    We haven’t heard from you recently. Do you still have any questions or need our assistance? We will be glad to help you.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    • This reply was modified 2 years, 2 months ago by intelahelp.
    Plugin Author intelahelp

    (@intelahelp)

    Hello, @aldespin, @chisl, @preety89,

    We haven’t heard from you for two weeks. We consider the issue resolved.

    Please feel free to contact us if you need help with the plugin in the future.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

Viewing 6 replies - 1 through 6 (of 6 total)
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