Please enter a bid amount greater than or equal to opening price

Sorry, I should have added that this happens across multiple browsers and devices.

Hi @alan-taylor,

We have checked the screenshot you have shared. The alert message “Please enter a bid amount greater than or equal to the opening price” is displayed when trying to place a bid.

This alert message is displayed when you tried to place a bid amount lower than the opening price. You can only place a bid amount equal to or more than the opening price or incremental price.

I have tried to place a bid on the below auction on your site. The bid was placed successfully. Please review the below attachment.
https://ibb.co/7NzDDMj

If it is possible for you to share the below details, it would be really helpful to solve your problem.

1) Share the auction URL on which you have faced this issue.

2) Share the below details for the auctions on which you have faced this issue.
-> Opening Price
-> Reserve price
-> Incremental Value
-> Buy Now Price
-> Bid amount which you tried to place and you got an error.

3) Please share all the test steps to reproduce this issue. So, we can check it on our server.

4) Could you also share which theme are you using and share its zip if it is paid so that we can install and test it in-house?

Thank You

• This reply was modified 1 year, 11 months ago by payalrajyaguru.
• This reply was modified 1 year, 11 months ago by payalrajyaguru.

Hi @alan-taylor,

We have checked the screenshot you have shared. The alert message “Please enter a bid amount greater than or equal to the opening price” is displayed when trying to place a bid.

This alert message is displayed when you tried to place a bid amount lower than the opening price. You can only place a bid amount equal to or more than the opening price or incremental price.

I have tried to place a bid on the below auction on your site. The bid was placed successfully. Please review the below attachment.
https://ibb.co/7NzDDMj

If it is possible for you to share the below details, it would be really helpful to solve your problem.

1) Share the auction URL on which you have faced this issue.

2) Share the below details for the auctions on which you have faced this issue.
-> Opening Price
-> Reserve price
-> Incremental Value
-> Buy Now Price
-> Bid amount which you tried to place and you got an error.

3) Please share all the test steps to reproduce this issue. So, we can check it on our server.

4) Could you also share which theme are you using and share its zip if it is paid so that we can install and test it in-house?

Thank You

You are very mistaken, sorry.

Firstly, if you review the image I sent again, you will see that the bid entered was 10, the initial bid was 5. so the bid made WAS higher than the starting bid.

Second, the auction you bid on to ‘test’ it just now was NOT an auction using your plugin and I’m a little surprised you did not notice that as it is so very different. I had so many complaints today about the auctions not working with the error message that I had posted about that I had to switch to a different plugin and spent several hours today trying to troubleshoot.

I actually think that this plugin is inferior to yours in many ways but so far I have had zero complaints. I’m a little worried though that you did not notice the stark difference between your own work and this one.

Here is a link to one of the auctions that is running on your plugin still: https://alantaylor.uk/auctions/?ult_auc_id=540. Testing it now it is working, but I cannot go back to this plugin expecting it to break again at any point.

I’ll re-iterate again and please review the images I shared more carefully:
1. Initial bid was 5.
2. Bids were made for 7 and then 9.
3. Further bids of 10 (allowed as the increment was 1) were rejected with the error that they were less than 5.

For direct answers to your requests:
1 – Auction links that gave this error are https://alantaylor.uk/auctions/?ult_auc_id=540, https://alantaylor.uk/wp-admin/alantaylor.uk/auction?ult_auc_id=536, https://alantaylor.uk/wp-admin/alantaylor.uk/auction?ult_auc_id=532, https://alantaylor.uk/wp-admin/alantaylor.uk/auction?ult_auc_id=523

2 – All the information that you have asked for was already provided in the images I shared in my first post.

3 – See above

4 – The theme is Orris, which came installed with WordPress for me but on the off-chance it’s not a stock theme here is the zip file: https://ln5.sync.com/dl/0f6f85070/7x8zza2i-acx2jpi2-8sfh9uym-g9bakxzc

I appreciate you looking into this given the timing but please do not bid on any more of the live auctions on the website using the other plugin.

This issue has been fixed. Let us know if there is any issue.