• Resolved oggraphics

    (@oggraphics)


    In the plugin I had successfully added a video.
    Still, I removed it, and then added other videos first.
    Then I re-added the video that I deleted.
    Had everything neatly filled in. However, the unique video key was not accepted.
    1. Have the browser closed
    2. Then I deleted the browser history, emptied trash bins, and also cleaned the computer using the utility that came with the computer.
    3. Then I restarted my account. Unfortunately, the unique video key is still not accepted.

    What can I do about it?
    Thanks in advance for the support.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author emarket-design

    (@emarket-design)

    The unique video key is generated by YouTube. If it does not work then you should check if the key is correct. Unfortunately, this issue is not related to this plugin hence there is nothing we can do on our end.

    Thread Starter oggraphics

    (@oggraphics)

    First of all, thank you for your answer. But unfortunately it did not solve the problem.

    The key is indeed a uniquely generated key.

    But what’s the problem:
    1. I am posting VIDEO A successfully. The unique YOUTUBE code is accepted.
    2. I delete VIDEO A because I wanted to post other videos first
    3. After placing for example VIDEO B to F, I placed VIDEO 1 again.
    4. If I then re-enter the unique YOUTUBE code of VIDEO A (the same as in point 1) it will no longer be accepted by the plugin. I get the message: “the unique video key was not accepted”.

    The problem is, it seems to me, not with Youtube … but more with the plugin. It apparently stores the unique code that was once entered, even if the video in question has been removed from the plugin.

    The question then is: how can I remove that unique code from the plugin?!?

    I am curious about the answer.

    Plugin Author emarket-design

    (@emarket-design)

    Please make sure you do not leave any videos in the trash. Since you can always restore from the trash, the records there also are processed.

    Please take a look at this knowledge base article:
    https://emdplugins.com/questions/how-can-i-create-a-video-page-using-youtube-showcase/

Viewing 3 replies - 1 through 3 (of 3 total)
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