Please enter the valid email address

  • Resolved assad1999

    (@assad1999)


    1 year, 6 months ago

    Hello support team,
    I am getting an error. When the member tries to register and purchase the membership then he is getting an error of “Please enter the valid email address”

    You can check by trying to register and then you will get an error
    https://stopdiabetes.info/mem/

    Waiting for your response.
    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hey @assad1999

    There is a validation on form so please enter a valid email that means formate should be same as email ids
    We entered valid email and are successfully proceed on checkout, please check here

    Thank you

    Thread Starter assad1999

    (@assad1999)

    Sir, Once you click on the place order button then you will get this error. I am not using any invalid emails but still getting this error “Please enter the valid email address”. right now, you can place the order since this site is in development mode.

    Screenshot after clicking on place order: https://imgur.com/mrI5GER

    Waiting for your response
    Thanks.

    Plugin Author WP Swings

    (@wpswings)

    Hey @assad1999

    We just used input type email which is a default html input field that throws the error if the email is not valid.

    This is default from the HTML we did not put any extra validation but yes if you are facing an issue then please connect with our technical team, we will just remove the validation and your problem will be solved

    Regards,

    Thread Starter assad1999

    (@assad1999)

    Today, I have talked with them in the afternoon. They said that we will solve this issue today. After waiting for 7 hours, I contacted the team again and the support member said that we have fixed this issue. Right now, I have just checked and saw that I am still getting the same error so I told them that i am getting the same error again. They said to reply send a reply in WordPress thread again so this is the response to the thread that I am still facing the same problem.

    Please help me.
    Thanks.

    Plugin Author WP Swings

    (@wpswings)

    Hey @assad1999

    We have resolved the issue yesterday and replied also on mail id starting with asad, if the mail address is wrong we have send response on other mail also, please reply as the issue is resolved

    Thank you

    Thread Starter assad1999

    (@assad1999)

    I am still getting the same error
    check this screenshot: https://imgur.com/uOicflA
    If everything is solved then go to this link and try to register and place the order here and show me screenshot if you didn’t get any kind of error: https://stopdiabetes.info/mem/

    Plugin Author WP Swings

    (@wpswings)

    Hey,

    Ok we will check again and revert you via mail we are connected

    Thank you

    Plugin Author WP Swings

    (@wpswings)

    Hey,

    We will check and let you know via mail

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
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