“Please enter the valid Project ID to get the kit details.”

Hi @lolkiki, sorry for the delay.

I don’t have any problem on my end. Refer to this video, please. I had to pause the recording so my ID is not visible in the video.

Please try deactivating all of the plugins installed on your site except this plugin and try adding your ID again. Just in case there’s a plugin that causes the issue.

Please let us know how you go.

Kind regards,
Herman ??

I did it, it still doesn’t work, keep telling me the ID isn’t valid.

You see it doesn’t… https://i.ibb.co/9w5vdYg/Capture-d-e-cran-2024-04-09-a-11-37-45.png

Hello?@lolkiki,

Hope you’re doing well!

The screenshot looks good to me. Further, could you please email us at?[email protected]?and include the link to this topic? Doing so will help us assist you more efficiently.

Feel free to provide any additional details that might help us speed up our response.

We look forward to hearing from you.

Best Regards,
Avinash

In what it look good ???? It literally said “Please enter the valid Project ID to get the kit details.” which mean it doesn’t work…

Hello @lolkiki,

I’ve tested the project ID and it’s functioning correctly on my end. You can check the screencast here.

It seems like the issue might be specific to your site, possibly due to a plugin conflict.

Could you please email us at [email protected] and include the link to this topic? Providing this information will allow us to assist you more efficiently.

Feel free to share any additional details that could help expedite our response.

We’re looking forward to hearing from you.

Kind regards,
Avinash

Hi @lolkiki,

Do you still face the issue on your site? Or have you submitted a support ticket with us by sending an email to the email address we shared previously?

I look forward to hearing from you.

Kind regards,
Herman ??