PLEASE HELP

  • I tried contacting you over at https://zatzlabs.com/ as it says to do, but the registration emails never arrive, so it’s impossible for me to make a support ticket over there.

    After installing this plugin I tried to search for a new theme to download inside my WordPress. But anytime I clicked on a theme it would bring up a blank page!

    I then freaked out and deactivated and deleted the plugin. But I still can’t access any of the themes.

    Please help.

Viewing 3 replies - 1 through 3 (of 3 total)

  • I have never seen anything like that happen before, but my first guess would be some sort of Caching issue, or even a temporary issue at the www.ads-software.com site. What I can say though is that this plugin does not “intervene” during Theme search and installation, so it is hard to imagine the plugin being the “cause” of your problem.

    I would therefore do the usual kind of stuff to refresh caching: logoff your web site, close your browser and start it again (perhaps even try another browser), login to your web site again, and retry adding a new theme.

    If you still think it is the plugin’s “fault”, you may want to install it again and immediately uninstall it, without activating it. That will ensure a clean removal of all of the plugin’s data stored in the WordPress database.

    This is not official support, and I will send a link to this thread to ZatzLabs.

    Plugin Contributor David Gewirtz

    (@dgewirtz)

    There’s a big sticky note at the top of the page that points users to where support is located. Please use that.

    –David

    Thread Starter bruceleebee

    (@bennygill)

    @dgewirtz As described above, I cannot login to your support site. That is why I posted here.

    @adiant Thanks for your help! I wrongly assumed it was this plugin responsible when actually another one was causing the problem. Everything is fixed now ??

Viewing 3 replies - 1 through 3 (of 3 total)
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